JeanetteRobinson14
Falmouth,#2Author of original report
Tue, December 04, 2012
The purpose of the review process is not to arm wrestle homeowners who have had property damage or loss to forfit security deposits under the guise of a bad review. When property damage has occurre and a security deposit is held, you Joan are bullying the homeowner to forfit the only recourse he or she has to cover property loss. Your actions by posting reviews when a security deposit has been held goes against your own written standards. I am shouting out that you do not even hold to your own guidelines!
Your review process is a sham, and thank God I am not the only person who has filed a complaint on your review procedure. To call my tenants and question them is overstepping an advertising agencies privileges! We had wonderful reviews you refused to post, and you harassed those that insisted on giving us 5 stars, editing and shortening their good reviews. You have taken our money to advertise for the year and cost me almost 10,000.00 in lost income. I think your are a horrific business woman. I invited you out to view the property youself and stay to see how good our accommodations are, but you refused!
You need to get back into advertising realeatate because the review process is not your strong point.
Joan
Wellesley,#3REBUTTAL Owner of company
Tue, December 04, 2012
As one of the owners of the WeNeedaVacation.com website, I would like to clarify the statements made by this homeowner. The only portion of this homeowner's response to the guest review that was not published were statements she made about our company's guest review policy. Her response to a specific guest review of her property is not an appropriate venue for such comments.
We read all reviews that are submitted by vacationers to be sure their content is appropriate and
meets our guidelines. We do not, however, edit the reviews. With regard to this listing, we communicated with both tenants who had submitted negative reviews, and in both cases, we felt that their reviews had merit and should be posted in order to provide future vacationers with feedback regarding this homeowner's business practices.
We work very hard to build credibility, confidence, and trust in our listings and guest reviews, and we hold our homeowners to high standards.