- Report: #1340857
Complaint Review: Wesley Chapel Toyota - Wesley Chapel Florida
Reported By:
PissedToyotaOwner -
Wesley Chapel, Florida, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wesley Chapel Toyota
5300 Eagleston Blvd . Wesley Chapel, 33544 Florida, USA
Phone:
8139738888
Web:
WesleyChapelToyota.Com
Categories:
Business Rating:
(0)
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Wesley Chapel Toyota Wesley Chapel Florida
Wow to start off . Beware of the lifetime warranty as they will completely screw your. I purchased my 2008 FJ cruiser with 38,000 miles back in 2012. I've maintained my services ( oil changes , tires , brakes etc.) I took my vehicle in because I was leaking oil at a rapid pace . I Jd the oil changed less than a week ago and have lost over a quart . All of the maintenance records were provided to them along with there own records for misc repairs . From time to time I may have gone over the mileage for the oil changes due to my heavy work load but still kept my vehicle in great shape. I even put a new cold air intake to help increase mileage and performance. I was then asked when filters were changed , spark plugs and when the radiator was flushed. After waiting for 5 hours in the dealership for my warranty to get approved .... I wasn't offered a loaner vehicle or even a courtesy ride to my home or office . They insisted I pay to rent a vehicle or drive my vehicle home because it was able to be driven given the fact it has a major oil leak. I then had to have my 8 month pregnant wife load my 21 month old into her car and pick me up . I was told I'd have an answer my the morning . I called and still no answer. Called back today around 130 pm and they are telling me it was denied because of gaps between oil changes . Are you kidding me ???? I've spent how much money and your denying your own lifetime warranty ? I was even thinking of trading in my wife's Sante Fe on a new Highlander . Guess that's out . Larry the service guy did a great job trying to help but in the end Wesley Chapel Toyota has lost my business until they make this right . I've been a loyal customer and this is how I got treated and I'm disgusted at the fact that they tell everyone they have a lifetime warranty and I will continue spread the word of there false advertising on various sites until there false claims come to a halt . Feel free to contact me for more details
3 Updates & Rebuttals
FloridaNative
Palm Beach Gardens,Florida,
USA
Many auto warranties aren't worth the paper they are printed on
#2Consumer Comment
Sun, January 01, 2017
Auto warranties as a whole are designed to fail. What do I mean by that? If you read the warranty, before purchasing, you will see that there are numerous exclusions and many ways to void the warranty. This is one of the reasons the dealership finance office gives you a hard time if you ask to read the warranty before signing the contract. Auto warranties have morphed into huge profit centers for the finance person and the dealership as well as the warranty company - and reduced their actual practical application to almost nothing. You are far better off to say "no" to any offer of the finance person for an auto warranty. Do your research and purchase one from a third party if you find a decent warranty. Not very likely, but possible. In my opinion, instead of buying the warranty, you are actually better off taking the fee that is charged and putting it into a separate account to use when needed. At least you have access to the entire cost of the warranty and don't have to listen to the excuses as to why your warranty work was declined.
Who is at fault here!!!
#3Author of original report
Wed, December 07, 2016
Wow how classy that the only response I get it a finger pointing saying it's my fault. I dare you find one person who has never gone over an oil change . Your establishment mistreats its customers and fails to do it job . I wasn't offered a solution I was talked down to and treated disrespectfully . In the 48 plus oil changes my vehicle has had ... 3 times did I go over the mileage on the sticker . Of which using full synthetic it's recommended every 5000 miles and it was changed in less than 3000 . Your warranty is shotty and now everyone will know .
coast
Florida,USA
Your Fault
#4Consumer Comment
Tue, December 06, 2016
“From time to time I may have gone over the mileage for the oil changes”
You invalidated the warranty.
