- Report: #1423763
Complaint Review: West Coast Parts - Washington
Reported By:
JSSR -
Lawrenceville, Georgia, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
West Coast Parts
Washington, United States
Web:
ebay.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
West Coast Parts Cecil James Roby aka Sold us a non brand defective starter- hostile in nature Washington
West Coast Parts Cecil James Roby aka Cecil James Roby aka Jim, is a rude and dishonest individual who is only out for himself. Jim does NOT stand behind what he sells and he will lie to you. For someone who claims to have been in business for 30 yrs, is actually 43 yrs of age and works out of his residential home in Greenacres, WA. We are an actual business who from Jim (dba WCP-West Coast Parts) online through eBay. We were looking for a performance engine for our customer. The engine is so far doing ok, but the cheap "China" knock off starter turned out to be defective.
Keep in mind, we have a customer to appease and follow through with as promised. However, He made several attempts in reaching out to Jim, and left him a few messages. However, no return calls were received back. After about a week, we phone him again, only this time we contacted Jim on a different phone line. Jim finally answered the phone, but after announcing who we were, Jim was rude, extremely unprofessional and down right verbally abusive! When we requested a replacement starter, we also asked him for a return shipping label and to confirm his address... he responded by ask me if I was lazy and subsequently told us to F*** off!
At one point he argued about the return shipping label and told us that we did not pay full retail. However, we're a business and we're not the end user, but regardless, he was NOT willing to stand behind his starter, which was NOT marked or stamped. Therefore, we couldn't even contact the manufacturer if we wanted to. This is synonymous with parts from overseas China. Just to add, Jim got so rude with us on the phone, that he hung up. I phoned him back and informed him that we would be contacting the WA Attorney General's office. Jim laughed, and I just hung up. Jim then phoned us back, and my tech (Bill) answered the phone. Jim ranted on and told Bill to F*** off as well. I then grabbed the phone from Bill and informed Jim that this was NO way to speak to his customers and that I was definitely contacting the WAAG.
He phoned back, but we did not answer the phone for any further outrage from JIm. About 3 1/2 hours later, I received a text message from Jim, indicating how stupid we are for contacting the AG office and that they would probably laugh at us. The AG offices take matters seriously, and as far as Jim's concerned, he found that his back ground did NOT favor to well, and that he has prior complaints over the same issues. Beware and think twice before you buy anything from this person or consider doing business with. We are are only expressing our experience, which just so happens to share a common concern with others. Regards
1 Updates & Rebuttals
ME
Washington,United States
the starter failed it was free we did not charge him for it, we told him we would send him another one if he sent it back to us he refused
#2REBUTTAL Owner of company
Thu, March 08, 2018
the starter was made in tiwan and has been a good unit for us, we offer it for free with some of our products. they called us and said that it was not ingaging right and ask if we had any suggestion, we told them to shim it and they said that it would not help, when we ask him to return it he did not want to return it for us to inspect he just insisted that we send him a new one with out getting the original one back. when we told him that no one ever returns it if we send one out, he ask for us to send him a overnight return lable we refused and he got mad. we cant keep everyone happy!! its amazing how people will try and ruin a business over a $40 part that we agree to replace. sorry it did not work out...
