Complaint Review: West Way ford - Irving Texas

I purchased a 2001 F250 from Westway Ford in October 2001. Towards the end of deal I was asked to go into the finance office. I enter the office of Jason Mcmahan. Jason was aware that I had bought the truck from a friend of mine who was the manager of the new car department at Westway Ford. I told him right up front that I was not interested in any accessories or add ons accept for the extended warranty.

We proceeded to sign all the paper work at that time. He was acting nice and talking the whole time obviously keeping my attention on him and our conversation. I left with a new truck and thought everything was great. Several months passed by and I had not received a copy of my contract or any papers related to my purchase.

I then called the Jason (the finance person) and told him I had not received anything from Westway Ford. He told me he wold dig them up and put them in the mail right away. Time went by and still no paper work of any kind. I was expecting a contract, warranty information, etc. I called again and talked to my friend the manager this time and notified him of the problem.

Several weeks later I received the paper work in the mail. At this point it had been about 2.5 to 3 months. I proceeded to read through the contracts and noticed something that I had never seen or heard of before. Something called a Theft Gard was on my contract and I was Charged $599.00. I was outraged. I finally realized why it took them 2.5 to 3 months to mail me my paper work. They had been stalling hoping I would not remember if I purchased it or not. If I had not called and requested my contracts several times I probably never would have received them.

I immediately called The finance person and told him I did not purchase the Theft Guard and I had never heard of that in my life. He said that he would refund my money if I would like. I told him the only thing I purchased was the extended warranty. He said he would have me a check cut. Several weeks passed and I never received a check. I called Jason back and told him That I never received the check and he said he would check into it. Still nothing. I called my friend the manager and told him the problem. He said he would give Jason a call. More time passed. I called Jason back several times and left messages and at this point in time he was avoiding me. He never called me back

I decided to go over his head and talk to a manager. The manager took all my information and told me he would turn it over to the customer relations department and they would contact me. I never received a call. I called back and asked to speak with a manager and I was connected to a voice mail so I left a message and my call was never returned. At this point, I was very angry. About 4.5 months has passed at this point. I was considering calling my attorney. I figured one last shot before I did. I am just a middle class guy. I am a single dad with a 5 year old daughter.

I called and asked to speak to the Comptroller of Westway Ford. I explained to him what was happening. He was very nice but so was the rest of them. They all seemed like they wanted to help but the truth was the total opposite. Anyway, the comptroller said he would check into it. One week later I finally received a check for $599.00. I don't see how these people sleep at night knowing they're ripping people off. I assume the finance man works off commission because he sure had a plan for me.

Chris

Irving, Texas