- Report: #71952
Complaint Review: Western Dental - Costa Mesa California
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Western Dental
534 W. 19th St Costa Mesa, 92627 California, U.S.A.
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Western Dental incompetent record keeping horrible customer service Costa Mesa California
First of all, I'd like to say that I have no complaints against the dentist himself (Dr.Nguyen)...however, the office staff was incompetent, lousy, and bad at keeping records.
I went in to get my teeth cleaned, 4 wisdom teeth pulled, and root canal & I was told by the office manager that the best deal was to sign a contract for equal monthly payments for a $60 fee. I did so and began treatment, but chose to pay in cash instead after each treatment.
I informed 2 people, including the office manager, that I wanted to pay cash for each treatment instead of equal monthly payments. The manager pretended that this was ok. However, after 3 appointments, the customer service got so bad that I chose to change dentists. I did NOT owe them any money when I decided to change, as I had paid for each treatment in-office after each visit.
After 4 months, they called me to "remind" me to make an appointment for continuing treatment & sent me a bill for the next monthly payment, including a $10 late fee. This was 4 months after I informed them that I no longer wanted to be their customer.
Since their billing dept. was in a different city, these 2 offices kept pointing the finger at each other and could not figure out what happened. I had to call them 3 times in order to get my x-rays sent to my new dentist, and told them many times in person and over the phone that I was no longer their customer. This office was SO busy that no one bothered to keep any records on my status.
Additional signs of incompetence of office staff:
1.Giving me an 8 AM appointment when the office didn't open until 8:30.
2.Sending me a bill 4 days after I started that said I was one year past due on payments, requiring me to make 3 phone calls (and put on hold 15 min each time) before they managed to fix it.
3.Repeatedly "forgetting" that I was no longer their customer and not sending my X-rays to the new dentist
4.Attempting to charge me to send X-rays to the new dentist, when it was their incompetence that forced me to change dentists
5. Not fixing their mistakes!
Ellen
Costa Mesa, California
U.S.A.
I went in to get my teeth cleaned, 4 wisdom teeth pulled, and root canal & I was told by the office manager that the best deal was to sign a contract for equal monthly payments for a $60 fee. I did so and began treatment, but chose to pay in cash instead after each treatment.
I informed 2 people, including the office manager, that I wanted to pay cash for each treatment instead of equal monthly payments. The manager pretended that this was ok. However, after 3 appointments, the customer service got so bad that I chose to change dentists. I did NOT owe them any money when I decided to change, as I had paid for each treatment in-office after each visit.
After 4 months, they called me to "remind" me to make an appointment for continuing treatment & sent me a bill for the next monthly payment, including a $10 late fee. This was 4 months after I informed them that I no longer wanted to be their customer.
Since their billing dept. was in a different city, these 2 offices kept pointing the finger at each other and could not figure out what happened. I had to call them 3 times in order to get my x-rays sent to my new dentist, and told them many times in person and over the phone that I was no longer their customer. This office was SO busy that no one bothered to keep any records on my status.
Additional signs of incompetence of office staff:
1.Giving me an 8 AM appointment when the office didn't open until 8:30.
2.Sending me a bill 4 days after I started that said I was one year past due on payments, requiring me to make 3 phone calls (and put on hold 15 min each time) before they managed to fix it.
3.Repeatedly "forgetting" that I was no longer their customer and not sending my X-rays to the new dentist
4.Attempting to charge me to send X-rays to the new dentist, when it was their incompetence that forced me to change dentists
5. Not fixing their mistakes!
Ellen
Costa Mesa, California
U.S.A.
