Complaint Review: Westgate Branson Woosd - Branson Missouri

We purchased a timeshare from from an individual for Westgate Branson Woods in 2011.  We bought a 2 bedroom with a float week. We were able to use our week with no problem in 2012 and 2013 with no problem. We loved it, and it was perfect for our family.

Last week July 13, 2014 we checked in as a regular non owner for a 3 day stay.  Upon check in I was asked if I was an owner at which point I informed them yes I was.  Big mistake.

My personal concierge Makenzie informed me that since we had purchased our timeshare resale there was a letter mailed to our home we needed to sign.  Let me make it clear a letter was Never mailed to our home, and we have owned the property for 3 years now.

He informed us that he needed to meet with us for about 5 minutes the next morning for us to sign this letter.  We said ok and agreed to meet and get this over with so we could continue with our vacation.

Upon arrival out kids werequickly whisked off to a daycare room so we could talk about this letter and sign it.  After sitting down we were informed that since the property we purchased was bought from an individual and not Westgate we would not be entitled to the same benefits as other owners even though we pay the same maintenance fees and taxes as everyone else.

Then another bombshell was dropped on us.  The property we purchased was originally part of Grand Vista and not Westgate so we are not even considered Westgate owners even though we pay our dues.  

Additionally, we were informed that even though we purchased a float week it will no longer be honored as that is a privilege Westgate only offers to its owners.  We were told we can not sell our week since Grand Vista no longer exists, and that Westgate will not buy it back because they will not buy back Grand Vista properties.  

He kept telling us Westgate only purchased the unsold Grand Vista properties and not the sold ones, which makes no sense.  I read that past owners had no problem with their ownership when Westgate bought out Grand Vista. 

We were then told for a low price of $14,000 we could purchase our same property through Westgate and become real owners.  Our property is paid for we hold the deed.  Apparently float week can not be placed on a timeshare deed so week 46 was on our deed, even though our purchase contract says float week.  He informed us we could only use week 46 from now on and that we would never be able to sell or exchange our week.

He also lied to me and said all the other Grand Vista owners paid the same $14,000 to converte to Westgate so why should I get privileges if I do not pay the same money.  I researched it and that was a fat lie.  No one else paid to transfer their ownership to Westgate.  

Bottom line is they are punishing us for purchasing our property from an individual instead of them. I do not think legally they can change my purchase contract just because they want to.  I plan to contact Ann attorney to find out what our true rights are.  

On a side note  Makenzie called and texted my phone so much I finally had to block his number with my carrier.  Also, about the letter we needed to sign there was no letter that was just their was of getting us to their office for a sales pitch.  I took a picture of the letter since he would not let me have a copy.  It is just an offer to purchase our deeded property from them again. I am very disappointed.