- Report: #474098
Complaint Review: Westlake Financial Services Hankey Investments - Los Angeles California
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Author Confirmed
Why?
Westlake Financial Services Hankey Investments
4751 Wilshire Blvd, Suite 100 Los Angeles, 90010 California, U.S.A.
Phone:
888-739-9192
Web:
N/A
Categories:
Business Rating:
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Westlake Financial Services, Hankey Investments Deceptive, threatening, UNAMERICAN Los Angeles California
They supposedly have deferment/extention options and was told (spoke to ROCKY in collections) that I could defer my payment as I had a short-term financial crisis due to medications not currently covered by insurance.
As per their protocol, I made a 1 percent payment on a Friday at a check-free location, called back (spoke to TENNER) with a reciept number and explained that I was faxing the letter per their protocol asking for the extention and was subsequently told to follow-up with a phone call on Monday to make sure everything was processed correctly.
Made that follow-up phone call and was told that they never told me I could defer...that I didn't follow proper procedure, and when I asked to have someone listen to the recorded phone conversation(s) I had with ROCKY and TENNER from collections they indicated that phone calls MAY BE recorded, laughing about it.
I've since made the remaining portion of that payment, but wanted to advise others that this is happening.
jody
Pittsburgh, Pennsylvania
U.S.A.
As per their protocol, I made a 1 percent payment on a Friday at a check-free location, called back (spoke to TENNER) with a reciept number and explained that I was faxing the letter per their protocol asking for the extention and was subsequently told to follow-up with a phone call on Monday to make sure everything was processed correctly.
Made that follow-up phone call and was told that they never told me I could defer...that I didn't follow proper procedure, and when I asked to have someone listen to the recorded phone conversation(s) I had with ROCKY and TENNER from collections they indicated that phone calls MAY BE recorded, laughing about it.
I've since made the remaining portion of that payment, but wanted to advise others that this is happening.
jody
Pittsburgh, Pennsylvania
U.S.A.
