- Report: #979140
Complaint Review: Whimbeads - Colati California
Reported By:
kim -
columbus, Michigan, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Whimbeads
121 E. Colati Ave. Colati, 94931 California, United States of America
Phone:
800-232-3111
Web:
http://whimbeads.com
Categories:
Business Rating:
(0)
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Whimbeads Out on a Whim Company does not sell what it promises Colati California
After searching for beads of an uncommon size I found them at Whimbeads.com and was very excited as they are not widely used. This company had many colors and finishes to choose from. I noticed that, on their seedbeads main page they had stated that "we do not carry any surface-dyed colors".
Well, to my chagrin, after completing a 4 hour project, I noticed that some of the beads I used had lost their color. Upon further examination with magnifying glasses it was apparent that the surface color had rubbed off due to handling. I was livid due to the amount I had paid for the beads and the time I had spent working on my project.
When I called Whimbeads and explained my problem to them, the woman on the phone said " yes, well, some of the beads have a lower quality". No apology, no remorse and no offer of replacing the beads. Needless to say, I went to another company. Beada, Beada has provided awesome service and they warn you of beads that may have a delicate surface that may rub off after extended use.
It's sad when a company belies their own statements and then, when it is found they are mistaken, can not admit it or offer an apology for the inconvenience of a customer.
Well, to my chagrin, after completing a 4 hour project, I noticed that some of the beads I used had lost their color. Upon further examination with magnifying glasses it was apparent that the surface color had rubbed off due to handling. I was livid due to the amount I had paid for the beads and the time I had spent working on my project.
When I called Whimbeads and explained my problem to them, the woman on the phone said " yes, well, some of the beads have a lower quality". No apology, no remorse and no offer of replacing the beads. Needless to say, I went to another company. Beada, Beada has provided awesome service and they warn you of beads that may have a delicate surface that may rub off after extended use.
It's sad when a company belies their own statements and then, when it is found they are mistaken, can not admit it or offer an apology for the inconvenience of a customer.
