- Report: #372255
Complaint Review: Whirlpool - Nationwide
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Whirlpool
Nationwide, U.S.A.
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Whirlpool Water Heaters Flame Lock Whirlpool Flame Lock JUNK Nationwide
I have been going back and forth with Whirlpool, with the thermocouples on there Flame Lock Water Heaters for 2Yrs now, we have replaced 4 of them.
The water heater is installed according to the manual and plumber that installed it.
They have a defective thermocouple that you can ONLY get from Whirlpool, ot Lowes (until recently), and they make you pay for it...some Warranty.
Now they have a repair kit due to a class action lawsuit (big surprise!) but you have to pay for shipping on it too.
There customer service personal are rude, love to read script sheets, and some barely speak English (speaking Spanish to his co-worker).
Paid $15 for overnight shipping to get it, but it took 6 days to get the kit!!!
I will be canceling the overnight $15 charge with my credit card company!
I will NEVER buy another product from Whirlpool EVER again!
Zero junk
Portage, Indiana
U.S.A.
The water heater is installed according to the manual and plumber that installed it.
They have a defective thermocouple that you can ONLY get from Whirlpool, ot Lowes (until recently), and they make you pay for it...some Warranty.
Now they have a repair kit due to a class action lawsuit (big surprise!) but you have to pay for shipping on it too.
There customer service personal are rude, love to read script sheets, and some barely speak English (speaking Spanish to his co-worker).
Paid $15 for overnight shipping to get it, but it took 6 days to get the kit!!!
I will be canceling the overnight $15 charge with my credit card company!
I will NEVER buy another product from Whirlpool EVER again!
Zero junk
Portage, Indiana
U.S.A.
1 Updates & Rebuttals
delta2185
Delta Junction,Alaska,
United States of America
Whirlpool is trying to help Flame Lock owners.
#2Consumer Comment
Fri, April 08, 2011
I recently had the same problem with my Whirlpool Flame Lock (flame guard) water heater. I was unable to find a replacement thermocouple, and after some searching, learned of the problems and of the class action Lawsuit that was settled. Sometimes it takes such actions to fix problems, but it is hard for such a large company to accurately come up with a fix just like that. I contacted Whirlpool through their online contact form just yesterday and Here is the Response that I got, pasted straight from my email.
Thank you for your email. We do however regret to hear that you have had
some problems with the pilot light on your hot water heater.
A new enhancement kit has been shipped to you via UPS and you will
receive the parts on Monday if UPS runs in your area on Monday. A
tracking number will be sent to your email as well.
There is a website you can go to for a video on how to install the kit.
It is www.hotwater101.com. If you have any questions please fell free to
contact us by phone at 1-877-817-6750. We do not pay any labor to
install the parts.
I was so shocked to have an email with the solution the very next morning(today) and I was never asked to pay anything, not even shipping. I suppose they could have made it tougher process, but I truly believe that Whirlpool and all other parties involved want to make things right with the consumer. I am however sorry that the experience has been less than Ideal for some.
