- Report: #1117710
Complaint Review: Whitening Lightning - Select State/Province
-
Author Not Confirmed
Why?
Whitening Lightning
Select State/Province, USA
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Whitening Lightning NO WHITENING! NO LIGHTNING! NOT EVEN A SPARK! California
I purchased the WHITENING LIGHTNING DIAL A SMILE KIT and I must say that the worse thing about my experience was the total waste of my time.
When I first received the DIAL A SMILE KIT... I followed the directions exactly, but when it came time to apply the "GEL" to my teeth, the "GEL" would not stick to my teeth. I wasted over a half hour trying to get this slimey and slippery gel to stick to my teeth, but it would always slide down between my lower lip and gums.
I called WHITENING LIGHTNING Customer Support who blamed the problem on me. Eventually I spoke to a supervisor who agreed to send me a new 5Ml syringe of the DIAL A SMILE GEL. After a few weeks I recieved not the 5ML GEL for the LIGHT ACTIVATED DIAL A SMILE KIT, but a 3ML syringe that is not for use with the light activaied DIAL A SMILE KIT, but is used with the dental tray system. I called WHITENING LIGHTNING Customer Support again, and a customer support agent argued with me that the 3ML syringe they sent me was the same as the 5ML GEL for the LIGHT ACTIVATED DIAL A SMILE KIT. I again called back and again spoke with a supervisor who admited the 3ML syringe that was sent to me was not the correct gel to be used with the LIGHT ACTIVATED DIAL A SMILE KIT and the supervisor apologized and promised to send me the correct 5ML gel that is used with the LIGHT ACTIVATED DIAL A SMILE KIT.
After a few more weeks... again I recieved not the 5ML GEL for the LIGHT ACTIVATED DIAL A SMILE KIT, but again I was sent another 3ML syringe that is not for use with the light activaied DIAL A SMILE KIT, but is used with the dental tray system. I again went through the same hassel a described in the previous paragraph and was eventually sent the correct 5ML GEL for the LIGHT ACTIVATED DIAL A SMILE KIT. This time the gel did stick to my teeth as would be required for any whitening to occur.
After 3 treatments and all the time I spent on the phone trying to get what I paid for...My teeth did not whiten even 1 shade! When I called to ask for the "No Questiomd Asked" refund as advertised and guaranteed by WHITENING LIGHTNING...I was told that I had to return the box in order to recieve a refund. Well...I had thrown the box in the trash over a month before. Who keeps the darn box?
