- Report: #1337122
Complaint Review: WhiteSmoke - Internet
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Author Confirmed
Why?
WhiteSmoke
Internet, USA
Phone:
888-741-7193
Web:
whitesmoke.com
Categories:
Business Rating:
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WhiteSmoke Non-existent support Internet
In retirement, I have been doing some writing. The spelling and grammar checker provided with Microsoft Word is limited at best. In July of 2013 I began using Whitesmoke, and I found it very helpful.
On November 27, 2013, I purchased WhiteSmoke Premium Expert - Lifetime Plan. I was given an activation code, and it installed correctly. Although I got an error message "WS Tray has stopped working in January, that was fixed, and I had no problems for the rest of the year until last month. My operating system is Windows 10, and although most of the time I used WhiteSmoke with MS Word 2003, I also used it in other places.
On October 12, after less than a year since the "lifetime version" was installed, WhiteSmoke suddenly stopped working and gave me the message "Your subscription has expired," which, of course, is nonsense. I notified WhiteSmoke, and I got an automated reply with a ticket number. I complained again on October 18, 20, 25, and 29, and I got automated replies and ticket numbers.
I have repeatedly called their toll-free number, but there is no answer and no provision for voice mail.
