- Report: #755918
Complaint Review: wholesale portal - Holbrook New York
Reported By:
nagz -
mesa, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
wholesale portal
Holbrook, New York, United States of America
Phone:
1-315-519-2162
Web:
http://www.wholesale-portal.com
Categories:
Business Rating:
(0)
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wholesale portal failure to return money and failure to even reply to tickets to return money for phome service Holbrook, New York
Finding their (Wholesale Portal) control panel user unfriendly, i subscribed to their phone service for tech help. After paying the $99.99 for the phone service...the person answering said they don't do tech help...only order and sales information and that making a new ticket for a refund...would be promptly handled (at least i think that's what she said...her accent was so bad i had to have her repeat everything she said 3 times).
Wholesale Portal states all tickets will be answered in one business day (unless a very complex issue)...I made a ticket for the refund on the 7/14/11 and by 7/20/11, still had no response to the refund ticket or the 2nd ticket i made out for information and as to why i got no answer on the 1st ticket.
Wholesale Portal states all tickets will be answered in one business day (unless a very complex issue)...I made a ticket for the refund on the 7/14/11 and by 7/20/11, still had no response to the refund ticket or the 2nd ticket i made out for information and as to why i got no answer on the 1st ticket.
1 Updates & Rebuttals
Wholesale-portal
Newry,Europe,
United Kingdom
Apologies
#2UPDATE Employee
Thu, May 24, 2012
We do sincerely apologise for any delays in our response to your ticket(s). However, we always respond toour tickets, even if we cannot manage to respond within our 24 hour guideline response time.
Again, we apologise for any inconvenience caused for the delay of our response to you.
Thank you.
