Karen
Phoenix,#2Consumer Comment
Fri, February 02, 2007
The tech that visited your home was definitely in the wrong. My husband works locally for the company that Stainsafe contracts for their warranty work, and he has cleaned much worse stains than that. It sounds like you got a lazy tech who just didn't want to do the work, although he probably said that he did. Here, if a customer is not satisfied, they have no problem with calling and complaining to the warranty company. I would suggest that you call and complain. On a side note, here the techs don't actually work for Stainsafe, they work for a warranty company, and they are extremely busy, so the week or more that you had to wait is normal. I hope you get resolution to your issue.
Karen
Phoenix,#3Consumer Comment
Fri, February 02, 2007
The tech that visited your home was definitely in the wrong. My husband works locally for the company that Stainsafe contracts for their warranty work, and he has cleaned much worse stains than that. It sounds like you got a lazy tech who just didn't want to do the work, although he probably said that he did. Here, if a customer is not satisfied, they have no problem with calling and complaining to the warranty company. I would suggest that you call and complain. On a side note, here the techs don't actually work for Stainsafe, they work for a warranty company, and they are extremely busy, so the week or more that you had to wait is normal. I hope you get resolution to your issue.
Karen
Phoenix,#4Consumer Comment
Fri, February 02, 2007
The tech that visited your home was definitely in the wrong. My husband works locally for the company that Stainsafe contracts for their warranty work, and he has cleaned much worse stains than that. It sounds like you got a lazy tech who just didn't want to do the work, although he probably said that he did. Here, if a customer is not satisfied, they have no problem with calling and complaining to the warranty company. I would suggest that you call and complain. On a side note, here the techs don't actually work for Stainsafe, they work for a warranty company, and they are extremely busy, so the week or more that you had to wait is normal. I hope you get resolution to your issue.
Karen
Phoenix,#5Consumer Comment
Fri, February 02, 2007
The tech that visited your home was definitely in the wrong. My husband works locally for the company that Stainsafe contracts for their warranty work, and he has cleaned much worse stains than that. It sounds like you got a lazy tech who just didn't want to do the work, although he probably said that he did. Here, if a customer is not satisfied, they have no problem with calling and complaining to the warranty company. I would suggest that you call and complain. On a side note, here the techs don't actually work for Stainsafe, they work for a warranty company, and they are extremely busy, so the week or more that you had to wait is normal. I hope you get resolution to your issue.
Lucille
Tinley Park,#6UPDATE Employee
Sun, December 03, 2006
I can't speak for the company Stainsafe, but I can speak on behalf of Wickes. We do sell their Protection on our furniture, but customers must understand, we only sell the product. That's like when you buy a car, and then have problems with it. If your warranty is with another company, you need to contact them. The dealership couldn't fix your car and your warranty is not with them. Sounds to me like Stainsafe should have cleaned thier sofa. For future reference, stay on Stainsafe, never let them tell you that they are going to call you back. Stay on the phone and ask for a Claim #. We have a rep that works with Stainsafe that could possible help you. But all problems with Stainsafe should be directed at them. Thanks!
Lucille
Tinley Park,#7UPDATE Employee
Sun, December 03, 2006
I can't speak for the company Stainsafe, but I can speak on behalf of Wickes. We do sell their Protection on our furniture, but customers must understand, we only sell the product. That's like when you buy a car, and then have problems with it. If your warranty is with another company, you need to contact them. The dealership couldn't fix your car and your warranty is not with them. Sounds to me like Stainsafe should have cleaned thier sofa. For future reference, stay on Stainsafe, never let them tell you that they are going to call you back. Stay on the phone and ask for a Claim #. We have a rep that works with Stainsafe that could possible help you. But all problems with Stainsafe should be directed at them. Thanks!