- Report: #4149
Complaint Review: Wilde Toyota - Milwaukee-Waukesha Wisconsin
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Wilde Toyota
Milwaukee-Waukesha, Wisconsin, U.S.A.
Phone:
414-545-8010
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Wilde Toyota refusing to help with an ongoing strut problem * Consumer Advocate Auto Tips
Wilde Toyota Milwaukee is refusing to help with an ongoing strut problem of a 1997 Toyota Camry that I own. Struts have been replace 2 times and this will be the third time at a cost of approx $700. Problems started at 20K miles and have been ongoing with service calls of about 6 times.
Wilde has instructed me that it is my repsonsibilty and it is my driving that has contributed to this problem. I have also been told this is normal. According to another Toyota service dept. that I contacted it is not.
This is the 4th Camry I have owned since 1987 through Wilde and have been insulted by them throughout the life of this vehicle that this is my problem not theirs. Struts were replaced at 48K and then again at 78K with many recorded service calls throughout ownership.
Still Wilde has said it is time I take responsibility of this car. I do not feel I should have to pay for this and have been contacted by their customer service rep at from Wilde who has done nothing either and when I asked for an apology from the service manager, I was told that would not occur.
Wilde has instructed me that it is my repsonsibilty and it is my driving that has contributed to this problem. I have also been told this is normal. According to another Toyota service dept. that I contacted it is not.
This is the 4th Camry I have owned since 1987 through Wilde and have been insulted by them throughout the life of this vehicle that this is my problem not theirs. Struts were replaced at 48K and then again at 78K with many recorded service calls throughout ownership.
Still Wilde has said it is time I take responsibility of this car. I do not feel I should have to pay for this and have been contacted by their customer service rep at from Wilde who has done nothing either and when I asked for an apology from the service manager, I was told that would not occur.
1 Updates & Rebuttals
* Consumer Advocate Auto Tips
#20
Mon, January 08, 2001
This is a CONSUMER TIP to RipOff Report #4149. It was sent by badbusinessbureau.com CONSUMER ADVOCATE Robert Sokol at [email protected]. Wilde Toyota refusing to help with an ongoing strut problem Wilde Toyota (Auto Dealers) CONSUMER TIP: Struts are the shocks of yester-year. On todays vehicles, struts should last between 80,000 to 200,000 miles. Whenever we replaced a set of struts on lower mileage vehicles, there was always a reason, usually accident related. Bending a strut by hitting a curb or large pothole can easily bend a strut causing the alignment to now be off. If the strut was bent due to an accident (curb, pothole, etc), then the dealership is correct, and the cost of replacement is yours. On the other hand, if the strut is not able to do its job, and the replacment parts are also wearing out quickly, then you might have a design flaw on your hands. If you feel this is the case, contact the Toyota zone representative for your dealership. Ask the service manager to schedule an appointment with him. You should also write to Toyota and request mediation. Mediation is good because if they lose, they are bound by the decision. If you lose, you are not bound by the decision. You might want to check the NHTSA web site to see if there have been any other complaints about struts on your model vehicle.
