- Report: #29338
Complaint Review: Wingate Inns - Houston Texas
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Author Not Confirmed
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Wingate Inns
15615 JFK Blvd. Houston, 77032 Texas, U.S.A.
Phone:
281-987-8777
Web:
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Wingate Inns is the ripoff business that doesn't give a dam; fraudulent advertising. Houston, Texas
*UPDATE Employee: OK. WINGATE Inn, I'm SOoo Sorry
*Consumer Suggestion: Wingate Inns should provide a refund
*Consumer Suggestion: Wingate Inns should provide a refund
*Consumer Suggestion: Wingate Inns should provide a refund
*Consumer Suggestion: Wingate Inns should provide a refund
*Consumer Suggestion: Here is what you do
*Consumer Comment: Cendant... Wingate Inns are franchises,
*UPDATE Employee: Trust me I know how bad it is
Wingate Inns advertise as offering free high-speed Internet access in their rooms, as well as having a money-back satisfaction guarantee.
I drove out of my way on a business trip to stay at their Houston location, as I required the use of their (free) high-speed in-room Internet access. After checking into the room, we discovered there is no free high-speed internet access, just an expensive pay-for-use service.
The manager (and the only person working there that night) assured me that I could use the hotel business center's computers for free (which did have high-speed access) but would have to figure out on my own if I could hook up my laptop there, and would have to leave if there were other people that wanted to use the computers, as the room was tiny.
When I tried to formally complain, I could not--as the only way they handle a complaint there involves using the Fax machine, which was "not working" (out of ink) at that time. I was unable to access the data on my laptop effectively to complete my business, could not file a formal complaint at the hotel, and was not given my money back, as it states in their money back guarantee.
I phoned their corporate 800 # and filed a verbal complaint, and was sent a form letter that was very general. I spoke with them on the telephone again, and told them specifically my complaint, what I wanted from them, and not to send me a form letter.
They sent me a second form letter, and no refund. So much for the 100% satisfaction guarantee they are supposed to have. I'm not satisfied, and they don't care at all. I have since emailed them and filed additional written complaints against them. All's I get is a "sincere" apology that the property did not meet my expectations, and that they will share my complaint with the property's management.
Ramone, the manager working the night I was there, told me he has nothing to do with Wingate's policies, guarantees, or their customer service. He just forwards the information--and that particular hotel had never offered free in-room Internet access. He could not understand or explain why all the advertisements throughout the hotel said that they did, in fact, offer free in-room high speed Internet access. Nor can anyone tell me why I have not gotten my money back like their money-back guarantee says I should.
Kitania
Los Angeles, California
I drove out of my way on a business trip to stay at their Houston location, as I required the use of their (free) high-speed in-room Internet access. After checking into the room, we discovered there is no free high-speed internet access, just an expensive pay-for-use service.
The manager (and the only person working there that night) assured me that I could use the hotel business center's computers for free (which did have high-speed access) but would have to figure out on my own if I could hook up my laptop there, and would have to leave if there were other people that wanted to use the computers, as the room was tiny.
When I tried to formally complain, I could not--as the only way they handle a complaint there involves using the Fax machine, which was "not working" (out of ink) at that time. I was unable to access the data on my laptop effectively to complete my business, could not file a formal complaint at the hotel, and was not given my money back, as it states in their money back guarantee.
I phoned their corporate 800 # and filed a verbal complaint, and was sent a form letter that was very general. I spoke with them on the telephone again, and told them specifically my complaint, what I wanted from them, and not to send me a form letter.
They sent me a second form letter, and no refund. So much for the 100% satisfaction guarantee they are supposed to have. I'm not satisfied, and they don't care at all. I have since emailed them and filed additional written complaints against them. All's I get is a "sincere" apology that the property did not meet my expectations, and that they will share my complaint with the property's management.
Ramone, the manager working the night I was there, told me he has nothing to do with Wingate's policies, guarantees, or their customer service. He just forwards the information--and that particular hotel had never offered free in-room Internet access. He could not understand or explain why all the advertisements throughout the hotel said that they did, in fact, offer free in-room high speed Internet access. Nor can anyone tell me why I have not gotten my money back like their money-back guarantee says I should.
Kitania
Los Angeles, California
8 Updates & Rebuttals
Jennifer
Millport,Alabama,
U.S.A.
Trust me I know how bad it is
#2UPDATE Employee
Sun, December 10, 2006
I work at a wingate in Mississippi and I can pretty much tell you that aside from one or 2 front desk employees and a few housekeepers and one maintence man here, no one cares about your personal problems with the hotel. I try my hardest to fix lodegenet problems with the tech support (i used to work an IT job) I help keep the computers running, the coffee hot, the rooms clean and the people happy. But I can tell you that Wingate and their parent company Cendant are a cold machine without feeling or life. It is a money and profit driven robot. I am deeply sorry for all your trouble and had you been at my hotel I would have found a way to compensate for you're trouble (plus me and 2 other employees keep everything running so you could have voiced your dissatisfaction)! Again I am sorry but not suprised that you had trouble with a wingate inn!!!
Kitania
Los Angeles,California,
U.S.A.
Cendant... Wingate Inns are franchises,
#3Consumer Comment
Fri, July 23, 2004
Thank you, Bob, for your suggestion. I did contact the parent company, and was informed that Wingate Inns are franchises, so I must correspond with the individual Inn where this all occurred. I filed a complaint with the BBB, which was forwarded to the Wingate Inn in question. I got a phone call at home from the VERY angry new owner of that Inn, demanding that I call the BBB immediately and unfile my report, or words to that effect. She informed me that since the incident had occured prior to her purchase of the property/franchise, she was not responsible for anything that happened there during the previous owner's tenure, and I was not due a refund, and implied I should apologize to her for hurting her business (by filing with the Texas BBB). So, the parent company said it was a franchise matter, the franchise says it was the last owner's problem, and I am still out of my money, my time, and my patience. I blame both the parent company, as well as all the franchise owners as being responsible for fradulent advertising, using bait and switch tactics, and for being generally ill-mannered, rude people. They should be sued, and no longer allowed to harrass customers, overcharge them, and publish that "money-back guarantee" false ad. Makes me ashamed that they represent an American company.
Bob
Orlando,Florida,
U.S.A.
Here is what you do
#4Consumer Suggestion
Fri, July 23, 2004
What you have done in order to get a refund has been the correct procedure. If you are not getting any satisfaction, call Cendant (They are the company that Franchises Wingate) The phone number used to be 605-229-8092 for Wingate. If you have the 800 # for Wingate, tell them you want the number for the brand president. Cendant is located in Northern New Jersey - I belive the brand president is still Keith Pearce (Pierce ?). I would suspect that if you speak to him or write him a letter, that something will be done. I do not have any affiliation with Wingate whatsoever, just happen to have som einfo that may help. Good luck
Rick
Lima,Ohio,
U.S.A.
Wingate Inns should provide a refund
#5Consumer Suggestion
Sun, July 18, 2004
They should provide a refund since their website does say "Every Wingate Inn guest should leave every one of our hotels completely satisfied. If for some reason you are not completely satisfied with your experience at a Wingate Inn hotel, you will not be expected to pay."
Rick
Lima,Ohio,
U.S.A.
Wingate Inns should provide a refund
#6Consumer Suggestion
Sun, July 18, 2004
They should provide a refund since their website does say "Every Wingate Inn guest should leave every one of our hotels completely satisfied. If for some reason you are not completely satisfied with your experience at a Wingate Inn hotel, you will not be expected to pay."
Rick
Lima,Ohio,
U.S.A.
Wingate Inns should provide a refund
#7Consumer Suggestion
Sun, July 18, 2004
They should provide a refund since their website does say "Every Wingate Inn guest should leave every one of our hotels completely satisfied. If for some reason you are not completely satisfied with your experience at a Wingate Inn hotel, you will not be expected to pay."
Rick
Lima,Ohio,
U.S.A.
Wingate Inns should provide a refund
#8Consumer Suggestion
Sun, July 18, 2004
They should provide a refund since their website does say "Every Wingate Inn guest should leave every one of our hotels completely satisfied. If for some reason you are not completely satisfied with your experience at a Wingate Inn hotel, you will not be expected to pay."
James
Oklahoma City,Oklahoma,
U.S.A.
OK. WINGATE Inn, I'm SOoo Sorry
#9UPDATE Employee
Fri, May 23, 2003
I have been working as the Maintenance Man FOr Wingate Inn For 2 years now and Want you to Know this; That Motel Really DID treat you wrong. At our Motel in Oklahoma We Have FREE high-Speed internet Access and i Make Sure that anyone who complains about it Not working, gets fast Service To Repair it (to the best of my Ability During Normal Business Hours).Unfortunately Sometimes ATT or Lodgenet Systems Do Go Down and in Those Cases We Apologize Profusely. We Also Have 2 Computers in our Bussiness Office For the Guest use and with my Extensive Hobby Of Computer repair and Upgrades i Keep those Puppies Going. So PLEASE Accept Our DEEPEST Apologies with this Bad experience and Do Visit us in Oklahoma Where: WE REALLY DO CARE.
