- Report: #93723
Complaint Review: Wirefly - Largo Maryland
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Wirefly
9301 Peppercorn Place Largo, 20774 Maryland, U.S.A.
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Wirefly bait and switch ripoff Largo Maryland *EDitor's Suggestions on how to get your money back into your bank account!
In early May of 2004, I called Wirefly.com, hoping to get a AT&T cellular phone service. The operator took all of my information, including my credit card (to pay for the cost of the phone). A day later, I was informed by e-mail that I could get the AT&T phone, but that I would be required to authorize a 400 dollar deposit! I declined the offer, and cancelled my account with wirefly. Shortly thereafter, I got several emails from Wirefly, informing me that I had be approved for a Liberty Wireless cellular phone, and that I just had to contact Wirefly to approve the account. I deleted each of these emails, and even blocked them.
On June 6, 2004. Around a month after my original run-in with Wirefly, I received an email, informing me that I had been approved for a Liberty Wireless phone plan, and the phone was on it's way. Nervously, I checked my checking account, to find a charge to Liberty Wireless in the amount of 72 dollars. I immediately called the Wirefly customer service center. Predictably, the customer service reps were Indian. I explained the situation, and was, in my view, very calm. However, the woman denied that I had ever cancelled. I informed her that, prior to calling her, I had called the check the status of my order, and had found that it had been cancelled. She said that "well, that's just what it is going to do." I began to make those growling sounds that one makes when one senses that one is about to take it in the shorts.
I changed tactics. I pointed out that I had never, ever authorized Wirefly to establish an account with Liberty Wireless on my behalf. The woman responded (I am not making this up)that they had shipped the phone "because we could not contact you." I began to reach that particular level of rage, wherein one can only sputter obscenities at the woman, and began to fantasize that the dot on her forehead was the entry point of a small, copper-sheathed object, traveling at about 600 feet per second.
Finally, I was transferred to a supervisor. The supervisor agreed that I should get a refund, and that I could get it "as soon as (I) return the phone that we mailed..." I couldn't believe my ears. Wirefly had mailed me a phone, debited my account without my expressed authorization, and now was holding my money hostage against the return of the unwanted phone?!? I assured the woman that I had no interest in the phone, and would refuse to accept it, or return it immediately. She then said that she would "consult with Liberty wireless" about getting me my money back! She was demanding the return of the phone, when she couldn't even guarentee the return of my money!
The bottom line is this: DO NOT VISIT THE WIREFLY SITE! Do not speak to them, and certainly do not give them your credit card number! They are ripoff artists!
Gavin
Dearborn, Michigan
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
On June 6, 2004. Around a month after my original run-in with Wirefly, I received an email, informing me that I had been approved for a Liberty Wireless phone plan, and the phone was on it's way. Nervously, I checked my checking account, to find a charge to Liberty Wireless in the amount of 72 dollars. I immediately called the Wirefly customer service center. Predictably, the customer service reps were Indian. I explained the situation, and was, in my view, very calm. However, the woman denied that I had ever cancelled. I informed her that, prior to calling her, I had called the check the status of my order, and had found that it had been cancelled. She said that "well, that's just what it is going to do." I began to make those growling sounds that one makes when one senses that one is about to take it in the shorts.
I changed tactics. I pointed out that I had never, ever authorized Wirefly to establish an account with Liberty Wireless on my behalf. The woman responded (I am not making this up)that they had shipped the phone "because we could not contact you." I began to reach that particular level of rage, wherein one can only sputter obscenities at the woman, and began to fantasize that the dot on her forehead was the entry point of a small, copper-sheathed object, traveling at about 600 feet per second.
Finally, I was transferred to a supervisor. The supervisor agreed that I should get a refund, and that I could get it "as soon as (I) return the phone that we mailed..." I couldn't believe my ears. Wirefly had mailed me a phone, debited my account without my expressed authorization, and now was holding my money hostage against the return of the unwanted phone?!? I assured the woman that I had no interest in the phone, and would refuse to accept it, or return it immediately. She then said that she would "consult with Liberty wireless" about getting me my money back! She was demanding the return of the phone, when she couldn't even guarentee the return of my money!
The bottom line is this: DO NOT VISIT THE WIREFLY SITE! Do not speak to them, and certainly do not give them your credit card number! They are ripoff artists!
Gavin
Dearborn, Michigan
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
1 Updates & Rebuttals
Amy
Waterloo,Illinois,
U.S.A.
I have posted a similar situation... run in with wirefly.com
#2Consumer Comment
Tue, June 22, 2004
I had a run in with wirefly.com similar to yours. I was told i could get an AT&T phone, then that i could not without a deposit. They then told me that i could get a Sprint phone without a deposit. I decided not to get the one that they offered and stopped talking to them. One day i got an email that said i could now get the phone i wanted...so what did they do??? They sent me that phone, plus the phone that i had cancelled...also stating that i had never cancelled the first order. What i did though that helped me was when i cancelled my first order, i requested a reciept of that cancellation thru email...they had tried telling me that they could not tranmit this way, then i said that i would just send back to them all the email that they had been sending me to prove that they were an internet company and did transmit this way. Thank god sprint was good enough to cancel the first phone that i did not want, because sure enough, wirefly sent it anyway, then told me that i had to take it up with sprint in order to cancel the contract, on something i never ordered. I ended up cancelling my debit card before they could charge me for anything. You are right..they are a "no good company" and i advise anyone to stay as far away as possible from this place.
