- Report: #171966
Complaint Review: WIREFLY - Nationwide
-
Author Confirmed
Why?
WIREFLY
wirefly.com Nationwide, U.S.A.
Phone:
888-378-8091
Web:
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WIREFLY Never received the $ 100 mail rebate they offered: Customer Loyalty Only A Web Site RIPOFF internet
I bought from wireFly.com a Motorola V710 from the web on June 2, 2005. Sent the rebates inmediately and they answered back saying that -in order to get the rebates- I must wait several months and send a copy of the last VeriZone statements as a proof of my Customer loyalty (several months); I have a two year's contract with VeriZone.
My cell number is xx and the order number used was #
xx516 from June 2,2005 (sale's receipt).
Recently, in November, after those months to show that Im still a VeriZone customer, I sent them those statement copies and all the information they required.
I am still waiting for the $ 100 rebate they offered. Everything I sent (UPC codes from box, serial numbers, etc.)was originals.
Every time I have contacted them by email. They send me a new rebate application form to be filled and mailed. THIS IS NOT FUNNY!
Do they think all customers are fools? This looks like a sacm or a fraud. It's been MONTHS and wirefly is still fooling customers. What elese must I do to collect my rebate?
Cordially, Thanks.
Edgar
Davie, Florida
U.S.A.
My cell number is xx and the order number used was #
xx516 from June 2,2005 (sale's receipt).
Recently, in November, after those months to show that Im still a VeriZone customer, I sent them those statement copies and all the information they required.
I am still waiting for the $ 100 rebate they offered. Everything I sent (UPC codes from box, serial numbers, etc.)was originals.
Every time I have contacted them by email. They send me a new rebate application form to be filled and mailed. THIS IS NOT FUNNY!
Do they think all customers are fools? This looks like a sacm or a fraud. It's been MONTHS and wirefly is still fooling customers. What elese must I do to collect my rebate?
Cordially, Thanks.
Edgar
Davie, Florida
U.S.A.
1 Updates & Rebuttals
Doreen
Washington,District of Columbia,
U.S.A.
Failed to Submit at Right Time
#2UPDATE Employee
Fri, January 20, 2006
Hi Edgar, The terms and conditions of the rebates are clearly stated during the ordering process -- you must file between 180 and 210 days. Basically, we have a requirement by the carrier to ensure that you maintained your account for a full 6 months. 180 days from your activation date would have been Nov. 30th or later. Therefore, you could not have met the requirements explained on the web site and the rebate forms if you sent your claim anytime before Nov. 30th (assuming the phone was activated the day after you placed your order and we ran the credit check). You can still resubmit your claim before the 210 day mark and it will be approved granted you meet the requirements.
