Complaint Review: WIRELESS 65 - Nationwide

I believe that the former customer from Alabama  telling the truth because wireless65 (CRAIG OWENS) lied to me many times! I'm with wireless65 since February , until now wireless65 still did not pay my termination fee!!!It's been more than three month already! Craig Owens texted me that the paperworks has been finalized and the check has been sent but I never did received the check! He is a LIAR!

Wireless 65 do you not see all the proof she has on you? I would say she is telling the truth because you can not sit here and say what she is saying is false when all the proof is right above you. Unless you have proof that can back up what your saying and you can prove that those emails arent from you I would say your arguement is invalid and you just cant stand that you have gotten caught for the wronging you have done. I suggest you just swallow the truth and realize what you have done to this former customer.

Ok - here are the facts - with copies of bills and agreements to back up the facts - please find attached a 7 page document to prove my facts:

1. I was approached by Pat F to invest in this company. I was told 1 share was $7500.00. I was also told I needed to go through the process of becoming a customer to experience how much the company could save me and the level of customer service they provided their customers. After the experience I had with changing over to Wireless 65 I made the wise choice not to invest. At that point I was told by Craig Owens that I had to switch my service back to Verizon as I was not going to be an investor. I do not know the reasoning for that, but, after the terrible service and virtual non existent response for customer service on my account (which continues to this day) I was not going to argue - I wanted to get away from Wireless 65 as quickly as possible! I was told I had to switch back to Verizon by Craig Owens on Friday, March 6th. He stated at that time that we would get the service switched back "over the weekend". After the experience I went through when I switched to Wireless 65 (non-working phones, many technical issues, being threatened with being switched in the middle of the day, etc) I was extremely anxious to get the process over with asap. After waiting over a week (8 days) I went to my local Verizon store and proceeded to change my lines back. It was at this point that I discovered that my lines had been switched to T-Mobile (I have the account info for the record) and then to a "master account" owned by none other than Craig Owens! Verizon was powerless to do anything without his express permission! I was infuriated needless to say.... We also discovered that my husband's phone was in a T-Mobile account (???). It took literally 6-7 hours to get our phone lines moved back to Verizon! And I have spent numerous hours since on the phone with Verizon over ETF charges. 

Lesson #1: If you like to maintain control of your account, this is not the place for you! No matter the savings. 

Point 1: I did NOT request cancellation - I was told by Craig Owens that I had to move my lines back to Verizon. Understand, due to the lousy customer service I did not argue with him about it, but I did NOT request it as he states. - a lie

Point 2: My husband's phone was never switched to Verizon as he was on T-Mobile when we attempted to move him back to Verizon - believe me, Verizon was very confused and had me speak to their Fraud deparment to try and figure out what was going on! - a lie he was never on Verizon with Wireless 65

Point #3: See attached 7- page document - We were "welcomed" to Wireless 65 on Wednesday, February 25, 2015, (page 1 of document) and as the Verizon bill on page 2 clearly shows, we were switched back to Verizon on Saturday, March 14, so I could not have requested cancellation in April 2015 - another example of a lie.

Point#4: I never requested a refund of $170.00 from Wireless 65. As Page 3 clearly shows, I have written notes as I spoke to Verizon after receiving a notice of $866.96 due for ETF's with a threat to report me to the credit bureaus. My written notes clearly indicate how many days Verizon states I had service with them (which I am much more inclined to believe) between February 25th and March 14th. I believe Verizon shows more days of service because of all the problems I had with getting the phones to work on Wireless 65 - so Verizon may have been providing service during those days. I told Craig that i would pay for the days of service on Wireless 65, and I would pay the balance due to Verizon for their service days. I don't expect free service. Wireless 65 chose to credit $170.00 - I did not request or demand it at any time. All I have ever asked for is the payment of the ETF's up to $250.00 per phone line as was promised in emails from Craig Owens. See page 6 of document

Point #5: Since Craig Owens insisted that I move service I don't consider that I cancelled anything. Also, two of the lines on my service chose to stay with Wireless 65 - See pages 6 & 7 of the uploaded document. It is an email from Craig to me statting that  I needed to send a "bill of sale" (page 7 - bill of sale and proof of it being mailed) so that Wireless 65 would "fullfill our agreement as promised".  - Another lie

Point#6: Proof that I have paid the ETF's for the phone in question on "bill of sale". As of now I own this phone as I have not received payment for it. 

So, look at the supporting documents, and make your own decision. But, in my mind, this is a scam and a rip-off. I am now due to pay the ETF for the final phone on my account.

Sad, but true, lesson learned. And, be sure, there are more complaints like this to follow. Beware of this company!

My campaign continues and legal action is not out of the question. 

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The customer in question requested our service in February 2015.   She paid a total of $170 for monthly service of (3) lines of service on Verizon Wireless.  Our quote DID lower her bill over 30% per month.    We did agree to pay the customer $720.00 in cancellation fees she would be charged by Verizon.

In April of 2015 the customer requested to cancel her service.  We honored her request AND refunded the $170 the customer had padi for her first month of service.    The custmoer ended up benefitinng  over 40 days of service she did not pay for but used between February and April.

By CANCELING the agreeement all terms of the agreement become voided.   It is entireely unreasonable to demand our company to abide by the terms of a canceled agreement.

The customer never paid for service, therefore we have no agreement.    The custoomer never sent us any Cellular phones for purchase.  Her claims she was "ripped off" are completely unfounded.