- Report: #1200916
Complaint Review: Wireless Fulfillment Center - Scottsdale Arizona
-
Author Confirmed
Why?
Wireless Fulfillment Center
14650A N. 78th Way Scottsdale, 85260 Arizona, USA
Phone:
877-804-4183
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Wireless Fulfillment Center Telecom Management Associates Cell Phone Sign-up Manipulation Scottsdale Arizona
It would be truly difficult to resummarize the path I've gone through in trying to rid myself of this scam. Below is an actual letter I sent to this scamming company. It clearly summarizes what I've done up until this point, and the trials I still am going through in ridding myself of this constant concern of being sent to collections, over something they are holding me hostage over. Anyone being able to provide feedback on this matter would be greatly appreciated.
To whom it may concern:
We returned two brand-new phones several months ago directly to T-Mobile, after we were advised to do so by T-Mobile corporate (via customer support). The "contract" I was setup with, after I was approached by an alleged authorized T-Mobile 3rd party representative at my place of work, did not disclose full terms and conditions directly to me. I misguidedly provided my social security number and signature to the representative that came in, via the representative's smart phone. We have confirmation of returned delivery of these two phones I was sold, and an original document indicating that nothing would be due, as there would be no service charge if returned within 14 days, which they were. Subsequently, my signature was then transposed onto a "contract" document that was not previously presented to me.
Since this time, we have received several harassing phone calls from this so-called "Wireless Fulfillment Center" and "Telecom Management Associates" and a couple printed letters. The first written "bill" indicated that we owed $800, and then the second now states we owe $200 (no explanation given) with a due date of 02/01/2015. We reached out directly to the T-Mobile fraud department, and to the T-Mobile customer support lines. The T-Mobile representatives indicated that the "contract" we were put in did not reflect any standard procedure or existing contact, since T-Mobile has since moved onto a non-contract based system. Furthermore, the support representative indicated that they could not locate any authorized reseller partner under the names provided on our statements from this 3rd party, and expressed that they felt our account was established fraudulently.
At this time, we currently show a status of nothing due directly to T-Mobile, and the account shows "closed" from their end (confirmation #XXXX). Please remove the $200 due immediately, as the process of communication was unacceptable, the products were returned as requested, and T-Mobile corporate has indicated that they see no reason as to why your company is threatening us with collections. Due to the unprofessional and fraudulent-like behaviors revolving around the nature on this transaction, we have submitted a complaint with the Consumer Protection Agency against "Telecom Management Associates, Inc." and the "Wireless Fulfillment Center". I have also attached a copy of all the original printed documentation to this email, which includes: the original sign-up paperwork (with my transposed signature), the tracking information for the returned phones, and the collections-threatening letters. We have also put on copy several representatives with T-Mobile to review the contents of this complaint. It should also be noted that no explanation was provided as to why or what these charges were for, and we are not in the habit of sending payments to organizations that don't provide detailed explanations for their bills.
I request that these charges be removed immediately and that any outstanding billing statements be expunged. Please contact either of us as soon as possible to confirm that these charges have been removed. I also request that a written confirmation be sent via postal mail or e-mail. We are prepared to partner with our legal representative if this reasonable request is not met. We have provided the details for the account below. Thank you for your time.
- Telecom Management Associates dba Wireless Fulfillment Center account number: 1786556
- T-Mobile Account Number: XXXX
- Original T-Mobile Phone Numbers: XXXX
- Last Four Digits of Social Security Number: XXXX
- Brandon Rappe's current phone number: XXXX
- Jazmin Rappe's current phone number: XXXX
Contact information provided to us to reach "Wireless Fulfillment Center":
- Phone: 877-804-4183
- Email: [email protected]
- Address: 14650A N. 78th Way, Scottsdale, AZ 85260
- Website: None was provided
Their response:
Jazmin,
Unfortunately T-Mobile refused to give us return credit on the LG Optimus L90 device you returned to them instead of to the proper address. They will also not return the device to us, so at this time we have no choice but to hold you liable for the cost of the device that was not paid for and not returned to us.
We are more than willing to work out a payment plan and/or do what we can to assist you with this cost. We apologize on behalf of T-Mobile and look forward to helping you resolve this issue.
Thank You,
Collections Services
Telecom Management Associates
dba Wireless Fulfillment Center
[email protected]
877-804-4183
My most recent reply:
Collections Services:
This would be the first instance that I have heard about you specifically not receiving credit for the "LG Optimus L90" in question. We sent the product to the address that was provided by T-Mobile corporate, as we were instructed to do. If you call yourself an authorized partner with T-Mobile, I find it curious why T-Mobile would have stated finding no records of you being an authorized T-Mobile reseller. As you can imagine, this quickly brings into question the legitimacy of your company. For the sake of my protection, I followed the instructions provided by T-Mobile corporate in returning the phones, as you should understand. Service was cancelled within the 14 day policy, and the proof of shipping provided earlier in this email shows that the phones were shipped intact and on time.
Could you please provide written proof of this expense that was incurred by the Wireless Fulfillment Center, as I would be glad to pay the alleged $200 owed immediately, if this statement of your loss is presented in writing. Feel free to reach out to me with further questions. I look forward to resolving this matter swiftly. Thank you.
Regards,
Jazmin
