Chris
Grand Blanc,#2UPDATE EX-employee responds
Tue, September 07, 2004
I worked for this company for some time, the problem is they are very large and wide spread company that rely's on what sales (or returns) are entered into the system. In this case it sounds like a very unprofessional sales rep was in fear of losing there commision on there sale and never reported the cancel of the sale. So in turn wireless retail saw a phone given to a customer in which they never received commision from at&t, so they bill you the customer $200 to recover the actualy retail value of the phone. If you still havent had this matter resolved you should take it up with wireless retail customer care, there number is 866-259-care. I hope this has been somewhat helpful.