Woodbury Outfitters
Coshocton,#2REBUTTAL Owner of company
Thu, October 12, 2017
This customer ordered a handmade pair of boots. He stated the stiching on both boots was not 100% identical. We contacted Dan Post on his behalf and they stated that any handmade pair of boots will have a slight variation. Tried to explain this to customer and even sent him a copy of email from Dan Post. We told him he was welcome to return the boots but since they were not defective he would have to pay the shipping.
Customer flew into a tirade of threats and said because of "Who He Was" he would attempt to destroy us online. I wonder how he reacts when he actually has a crisis? We have a 99% + rating on eBay, Amazon and numerous other platforms. We ship 1000's of packages a day and take customer service very seriously. As a business owner we try to do what is right 100% of the time. We will always take care of our customers and appreciate them all but this review and his reaction was totally uncalled for.