- Report: #956979
Complaint Review: World Wide Gourmet Foods Inc. - Woodinville Washington
Reported By:
Annie -
Morrilton, Arkansas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
World Wide Gourmet Foods Inc.
21616 87th Ave, SE Woodinville, 98072 Washington, United States of America
Phone:
800-422-0852
Web:
www.wwgourmet.com
Categories:
Business Rating:
(0)
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World Wide Gourmet Foods, Inc. The Company Failed to Deliver Woodinville, Washington
I placed an order for $64.89 with World Wide Goumet Foods on August 6, 2012. I received an email from Jack Praino, President & CEO on Aug 6 thanking me for my order. On Aug 21, I sent a follow up because I had not received the email providing me with a tracking number and a link to the UPS site so I could track the progress of my order. I received an email from John Dwyer on Sep 4, telling me that my order was shipped via USPS Parcel Post and that they do not have tracking numbers for Parcel Post Service. Further that Parcel Post to APO/FPO usually takes between 3 and 6 weeks. I also called the company several times during this timeframe. I received the following message from John Dwyer, the Senior Customer Service Manager on Sep 24, 2012: Subject: AMORDER #: 444872502
Hello Annie,
As your order has yet to arrive and it has been over 6 weeks, we'd be happy to issue you a refund. However we do not keep credit cards on file, so we would need a copy of your credit card number in order to refund it. I'm sorry for hte inconvenience. I know personally that it can take a while for packages to arrive at APO's as I have sent a few care packages to friends of mine in the Green Zone in Baghdad. I remember one time it took 3 months for a package I sent to get there!
Best Regards,
John Dwyer
Senior Customer Service Manager
World Wide Gourmet Foods, Inc.
21616 87th Ave, SE
Woodinville, WA 98072
Office: 800-422-0852
Fax: 360-668-1005
Email: [email protected]
Today is Oct 19, 2012 and I still have not received the items or the refund.
Hello Annie,
As your order has yet to arrive and it has been over 6 weeks, we'd be happy to issue you a refund. However we do not keep credit cards on file, so we would need a copy of your credit card number in order to refund it. I'm sorry for hte inconvenience. I know personally that it can take a while for packages to arrive at APO's as I have sent a few care packages to friends of mine in the Green Zone in Baghdad. I remember one time it took 3 months for a package I sent to get there!
Best Regards,
John Dwyer
Senior Customer Service Manager
World Wide Gourmet Foods, Inc.
21616 87th Ave, SE
Woodinville, WA 98072
Office: 800-422-0852
Fax: 360-668-1005
Email: [email protected]
Today is Oct 19, 2012 and I still have not received the items or the refund.
1 Updates & Rebuttals
WWGF
WOODINVILLE,Washington,
Refund Issued
#2UPDATE Employee ..inside information
Tue, December 10, 2013
This customer was refunded per our company policy.
