- Report: #598621
Complaint Review: WP Productions - Hollywood Florida
Reported By:
Rich -
Fort Mill, South Carolina, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
WP Productions
3912 Pembroke Rd Hollywood, 33021 Florida, United States of America
Phone:
1-800-275-8273
Web:
www.fox-international.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
WP Productions Fox-International Twice defective Wolfgang Puck Food Processor Hollywood, Florida
I bought a Wolfgang Puck food processor back in Dec. After only 3 months the motor wore out, even using it acc. to the owners manual. On 3/18 I called they took my info., verified my order, took $12.95 from my credit card for shipping,& instructed me to cut off the cord & mail it to their P.O. Box. I did so that same day.
After waiting several days, still no processor. I called again & reached the same guy. He said that they had not received cord & to give it a couple more days. After time passed I called for the 3rd. time. It took me a few tries to reach a human.
Either the phone # was busy or was disconnected. Finally I reached Tina. She told me the same story I had gotten before that they had not received the cord, though I knew enough time had passed for any mail to have been received between South Carolina & Florida. I asked her when to call back & she said by Fri. it would have been received. She assured me that by Friday the cord would be received.
On that Friday I called again. I reached Tina & guess what, no cord. Again I had been mislead by WP Productions. Tina told me I needed to cut off the rest of the cord & mail it in again. This time I put a tracking on the envelope. I asked to speak to a supervisor & was told one would call me back.
That evening I spoke with Sylvia. She instructed me to send a photo of the now cordless food process & e mail it to her. I did so & still have not heard back other than the usual form type email that goes out I'm sure to anyone who e mails them.
My fifth call was on April 7th, 2010 & I spoke with Grant. He told me the order still has not been released, but they did receive my picture.
Finally, I received the replacement food processor base but it too is defective. I sent WP an email with a video clip of the replacement. It shows that the processor will not turn to process the contents in the bowl. You also can hear a terrible noise when it is on. I made WP aware of this and am waiting on their reply.
This is the worst customer service I have every experienced with a company. 1st. a quality product with the name of a super star chef should not quit working after three months of use. 2nd. the company used by this star chef should at least follow average customer service standards.
After waiting several days, still no processor. I called again & reached the same guy. He said that they had not received cord & to give it a couple more days. After time passed I called for the 3rd. time. It took me a few tries to reach a human.
Either the phone # was busy or was disconnected. Finally I reached Tina. She told me the same story I had gotten before that they had not received the cord, though I knew enough time had passed for any mail to have been received between South Carolina & Florida. I asked her when to call back & she said by Fri. it would have been received. She assured me that by Friday the cord would be received.
On that Friday I called again. I reached Tina & guess what, no cord. Again I had been mislead by WP Productions. Tina told me I needed to cut off the rest of the cord & mail it in again. This time I put a tracking on the envelope. I asked to speak to a supervisor & was told one would call me back.
That evening I spoke with Sylvia. She instructed me to send a photo of the now cordless food process & e mail it to her. I did so & still have not heard back other than the usual form type email that goes out I'm sure to anyone who e mails them.
My fifth call was on April 7th, 2010 & I spoke with Grant. He told me the order still has not been released, but they did receive my picture.
Finally, I received the replacement food processor base but it too is defective. I sent WP an email with a video clip of the replacement. It shows that the processor will not turn to process the contents in the bowl. You also can hear a terrible noise when it is on. I made WP aware of this and am waiting on their reply.
This is the worst customer service I have every experienced with a company. 1st. a quality product with the name of a super star chef should not quit working after three months of use. 2nd. the company used by this star chef should at least follow average customer service standards.
