- Report: #249072
Complaint Review: WPI*IFRIENDS 800-IFRIEND FL - Lake Worth Florida
-
Author Confirmed
Why?
WPI*IFRIENDS 800-IFRIEND FL
Lake Worth, Florida, U.S.A.
Phone:
800-243-9726
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
WPI*IFRIENDS 800-IFRIEND THEY TOOK MONEY WITHOUT MY KNOWLEDGE AND WILL NOT PAY THE BANK OVERDRAFT FEE Lake Worth Florida
FIRST 1.00 was taken
Then 5.95 was taken
I called and they refunded the 6.95
I had just opened my existing bank account and when they took the money it put my account into negative -31.25
THEY REFUSED to pay the 31.25 they said its not there responsibility!!!
I WANT MY MONEY BACK A.S.A.P !!
Ayanna
summerville, South Carolina
U.S.A.
Then 5.95 was taken
I called and they refunded the 6.95
I had just opened my existing bank account and when they took the money it put my account into negative -31.25
THEY REFUSED to pay the 31.25 they said its not there responsibility!!!
I WANT MY MONEY BACK A.S.A.P !!
Ayanna
summerville, South Carolina
U.S.A.
1 Updates & Rebuttals
Steve
Lake Worth,Florida,
U.S.A.
Reply from iFriends/WebPower Customer Service
#2UPDATE Employee
Fri, May 25, 2007
We were able to locate the account referenced by Ayanna in her complaint. As Ayanna mentions, she called our Customer Care Department and spoke to a representative about the charges that we billed to her. We appreciate her contacting us directly to resolve this matter. When Ayanna called, we refunded the $6.95 that was billed to her. The iFriends account was created by someone who had complete knowledge of Ayanna's personal information, including the credit card number, billing address, and email address. This person created a VIP membership, which resulted in Ayanna being charged a total of $6.95. As mentioned above, we have refunded those charges. Unfortunately, since we did not assess the overdraft charges, we are unable to refund them. We strongly suggest that Ayanna speak to her bank about the overdraft charges. Because the bank chose to assess the fees, the bank is the only entity that can refund those fees to her. If Ayanna has any further questions, she can contact us at 1-800-243-9726. Our Customer Care Department is open 24 hours a day, 7 days a week. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." Our "Customer is Always Right" policy provides that we will take whatever steps are necessary to ensure our customers' complete satisfaction - including making refunds for any charges billed by us which the customer incurred but disputes.
