Steve
Lake Worth,#2UPDATE Employee
Fri, May 25, 2007
We were able to locate the account referenced by Ayanna in her complaint. As Ayanna mentions, she called our Customer Care Department and spoke to a representative about the charges that we billed to her. We appreciate her contacting us directly to resolve this matter. When Ayanna called, we refunded the $6.95 that was billed to her. The iFriends account was created by someone who had complete knowledge of Ayanna's personal information, including the credit card number, billing address, and email address. This person created a VIP membership, which resulted in Ayanna being charged a total of $6.95. As mentioned above, we have refunded those charges. Unfortunately, since we did not assess the overdraft charges, we are unable to refund them. We strongly suggest that Ayanna speak to her bank about the overdraft charges. Because the bank chose to assess the fees, the bank is the only entity that can refund those fees to her. If Ayanna has any further questions, she can contact us at 1-800-243-9726. Our Customer Care Department is open 24 hours a day, 7 days a week. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." Our "Customer is Always Right" policy provides that we will take whatever steps are necessary to ensure our customers' complete satisfaction - including making refunds for any charges billed by us which the customer incurred but disputes.