- Report: #364609
Complaint Review: Wu Yi Source Tea - Ontario California
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Author Confirmed
Why?
Wu Yi Source Tea
5300 Ontario Mills Parkway, Unit 400, Ontario, 91764 California, U.S.A.
Phone:
866-449-5567
Web:
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Wu Yi Source Tea Offered free 14-day trial of tea which would be billed in 14 days, not debited from account in 14 days. Ontario California
I incurred two sets of unauthorized charges. The tea is nice, in my opinion. I was set to pay for it as soon as possible at the end of the month of August. I was told they would bill me in 14 days and I figured I have a couple of weeks to pay one the bill is received. No, they deducted it from my account on that said 14th day. I had already cancelled auto-ship orders during two previous phone calls to the company. So, it remains to be seen whether I will received another order which I will send back. As I said, the tea is nice, but I can't afford it; and the company also uses a deceptive practice in marketing same.
Also $4.95 (not postage) was charged for some type of e-newsletter which is automatically check marked when accepting an order of the tea; but which I know I unchecked because I don't like to receive e-mail in general and don't sign up for routine correspondence such as newsletters. I'm sure I unchecked the box just on G.P. Not to confuse the issue, but to be honest, I have received one newsletter only for approximately two years, which is the American Society of Notaries.
Again, I try to avoid receiving new correspondence unless necessary and I did not feel the tea correspondence would be necessary. So, I don't know at this time what will happen at the bank with Wu Yi charging an amount of $59 to my insuffiently funded account at this time. It was "pending" the last I looked. I plan to report it to the bank at this time and to refrain from online ordering.
It seems that online ordering is a haven for getting burnt or at least making mounds of work for oneself in reporting incidents. Thank God, I have received refunds through bank intervention in many cases, but it makes a mess in having account numbers changed, incurring insufficient fund fees which may be returned later after the mess is straightened out, you know. Thank you for your consideration.
Gloria
West Orange, New Jersey
U.S.A.
Also $4.95 (not postage) was charged for some type of e-newsletter which is automatically check marked when accepting an order of the tea; but which I know I unchecked because I don't like to receive e-mail in general and don't sign up for routine correspondence such as newsletters. I'm sure I unchecked the box just on G.P. Not to confuse the issue, but to be honest, I have received one newsletter only for approximately two years, which is the American Society of Notaries.
Again, I try to avoid receiving new correspondence unless necessary and I did not feel the tea correspondence would be necessary. So, I don't know at this time what will happen at the bank with Wu Yi charging an amount of $59 to my insuffiently funded account at this time. It was "pending" the last I looked. I plan to report it to the bank at this time and to refrain from online ordering.
It seems that online ordering is a haven for getting burnt or at least making mounds of work for oneself in reporting incidents. Thank God, I have received refunds through bank intervention in many cases, but it makes a mess in having account numbers changed, incurring insufficient fund fees which may be returned later after the mess is straightened out, you know. Thank you for your consideration.
Gloria
West Orange, New Jersey
U.S.A.
1 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Tue, August 04, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
