- Report: #397768
Complaint Review: Wu Yi Source (tea) - Ontario California
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Wu Yi Source (tea)
5300 Ontario Mills Pkwy #400 Ontario, 91764 California, U.S.A.
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Wu-Yi Source (tea) Wu-Yi Source Teabags- MAJOR SCAM TO KEEP TAKING MONEY FROM YOUR CARD DETAILS! EVEN WHEN CANCELLED! Ontario California
I tried the usless tea bags-they taste crap,(use a normal tea-bag in cup with wu-yi tea-bag,at least it tastes ok!) dont work! All they want is your money! DONT DO IT- PLEASE READ REPORTS FIRST! It is VERY hard to cancel,and you dont get ANY refunds.
For 3months after i cancelled my membership,they have been taking money out of my account, but just small enough amounts, so that you dont really notice. MEMBERSHIP and WEB ACCESS is what it says on your bank statement.
On 27th Nov 2008 they took 6.67 from my account which made me overdrawn and i was charged 35 from my bank. After speaking to my bank, they cant stop them taking the money,it has to be cancelled with wu-yi, which it is- but they still keep taking money! So i have raised a dispute claim and my bank are investigating and trying to help this be stopped, but it could take a while.
I dont know why Wu-Yi still has a website, it should have been investigated and stopped by now, as i see many other people are in the same situation as myself! RIPPED OFF! But the bad thing is - there are still people signing up for it right now.
ITS A DISGRACE
Angie
Glasgow,Scotland
United Kingdom
For 3months after i cancelled my membership,they have been taking money out of my account, but just small enough amounts, so that you dont really notice. MEMBERSHIP and WEB ACCESS is what it says on your bank statement.
On 27th Nov 2008 they took 6.67 from my account which made me overdrawn and i was charged 35 from my bank. After speaking to my bank, they cant stop them taking the money,it has to be cancelled with wu-yi, which it is- but they still keep taking money! So i have raised a dispute claim and my bank are investigating and trying to help this be stopped, but it could take a while.
I dont know why Wu-Yi still has a website, it should have been investigated and stopped by now, as i see many other people are in the same situation as myself! RIPPED OFF! But the bad thing is - there are still people signing up for it right now.
ITS A DISGRACE
Angie
Glasgow,Scotland
United Kingdom
1 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Tue, August 04, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
