- Report: #409009
Complaint Review: WU-YI SOURCE - DES MOINES Iowa
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Author Confirmed
Why?
WU-YI SOURCE
3600 ARMY POST ROAD, DES MOINES, 50321 Iowa, U.S.A.
Phone:
877-417-2511
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
WU-YI SOURCE I cannot contact this company to get them to stop sending and charging me for 3 boxes of tea each month. DES MOINES Iowa
I sent for the limited sample of WU-YI tea several months ago. I do not want to continue to receive and be charged for 3 or 4 boxes of this tea each month. I cannot reach anyone at the company......the webside is blank and the phone number does not allow me to talk with anyone. I want these shippments to me stopped immediately!
Suzanne
Stockton, California
U.S.A.
Suzanne
Stockton, California
U.S.A.
3 Updates & Rebuttals
MaryannaAnderson
United States of AmericaHello,
#2UPDATE Employee
Thu, December 03, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
Bgk
Dahlgren,Virginia,
U.S.A.
Here you go
#3Consumer Suggestion
Wed, January 07, 2009
wu-yi source has changed their address... +1.(780) 416-0215 Phone +1.(780) 416-0218 Fax 1302 - 24St West, #350 Billings, Montana 59102 United States I would call them and tell them you never authorized the charges. Tell them you never agreed to receive the boxes and that you want it Cancelled immediately or you will file a claim on them.
Robert
Buffalo,New York,
U.S.A.
U.S. Mail?
#4Consumer Suggestion
Wed, January 07, 2009
Since you appear to have a street address for them, have you tried sending them a certified, return receipt requested letter to cancel their services?
