- Report: #414837
Complaint Review: Wu-Yi Source - Internet
-
Author Confirmed
Why?
Wu-Yi Source
wu-yisource.com/ Internet, U.S.A.
Phone:
866-449-5567
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Wu-Yi, Wu-Yi Source Wu-Yi Source - BEWARE!!! Internet
Ordered the alleged "free trial" - ya, right.
Credit card started getting billed automatically. Surprise surprise.
Called them to cancel and get refund or credit my credit card.
Also called my credit card company to cancel and get new card so Wu-Yi Source can't automatically bill me anymore.
I would not recommend anyone else suffering from dealing with a company like this due to their business policies/practices that I detest.
After reading other comments from people who have also dealt with them, I am concerned that this bad experience will be a bit more expensive than I had anticipated in the beginning.
Roger
prairie grove, Illinois
U.S.A.
Credit card started getting billed automatically. Surprise surprise.
Called them to cancel and get refund or credit my credit card.
Also called my credit card company to cancel and get new card so Wu-Yi Source can't automatically bill me anymore.
I would not recommend anyone else suffering from dealing with a company like this due to their business policies/practices that I detest.
After reading other comments from people who have also dealt with them, I am concerned that this bad experience will be a bit more expensive than I had anticipated in the beginning.
Roger
prairie grove, Illinois
U.S.A.
1 Updates & Rebuttals
Lynda
newyork,Alaska,
United States of America
Hello,
#2UPDATE Employee
Sun, January 10, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
