- Report: #371262
Complaint Review: Wu-Yi Source - Ontario California
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Wu-Yi Source
5300 Ontario Mills Pkwy Ontario, 91764 California, U.S.A.
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Wu-Yi Source is Not a Free Trial Ontario California
I ordered the Wu-YI Source tea. When I got it the taste was not agreeable for me so I called immediately. They said okay they were sorry I did not like it. I could throw it away and I would not have any billings. Some days later (after they thought I had thrown the tea away) they billed my account. We I contacted them and they said oh, you need to mail back the remains to get a credit. Fortunately I had it boxed up and ready to go. In the mean time they have given out my credit card info to GOD know who. And everyone is charging me for a membership. Then when you call to get it removed they say "Absolutely Not!" I have not yet received a credit with Wu-Yi source. I truly hope Oprah is not associated with this. They say all I need to do now is call with my tracking number. I guess we will see.
I hate cheaters
Beaumont, Texas
U.S.A.
I hate cheaters
Beaumont, Texas
U.S.A.
1 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Tue, August 04, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
