- Report: #374996
Complaint Review: Wu-Yi Source - Ontario California
-
Author Confirmed
Why?
Wu-Yi Source
Ontario Mills Pkwy Unit 400 Ontario, 91764 California, U.S.A.
Phone:
866-449-5567
Web:
N/A
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Business Rating:
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Wu-Yi Source Please beware of this company. Big time scam. Ontario California
This company looks innocent enough, but beware. I signed up for the free trail, the tea took 12 days to get to me. I have shipped packages overseas faster. they say you will have a full 14 days to try product,before your account is charged. Mine was charge in the 12 days before I even received the shipment. Once I did receive the flavor is bad one other person said it taste like wet socks I agree. I did not lose any weight on this program, so I shipped the box back to get my refund. they cliam they did not receive, it yet and it has been at least three weeks, I have the Post Office confirmation number thats says it was received and signed for three days after I sent it.
I have been contacting them as to when the refund wiil be put back in my account, and they give a noncittal answer, when we get confrimation that we have received the package. In the mean time I am paying attention to my bank statement and I come across at least three other charges that I did not authorize.
I jump on computer and check out these web sites and low and behold I see where they are tie-ins to Wu-yi. I call Wu-yi and ask about this and they said they cannot cancel them as they are seperate enities from them and I must call and cancel them indivdualaly. So I ask for these companies phone number which are given to me. I call each company to cancel and each one says we do not offer refunds usually but since I seem fairly upset they will do a one time courstey refund. I ask them to make sure to cancel and delete my name from their books and do not charge me again, I was given the reply of "I will do my best Ma'am."
The three companies are Comprehensive weight loss E loss, Insider secrets, and Living lean, as of right now I have no beef with them. I just think it is terribly wrong for a company to give your confindential, including your cerdit card number, information to other companies. Is there not something illeagle about that?
Glenda
Freeport, Illinois
U.S.A.
I have been contacting them as to when the refund wiil be put back in my account, and they give a noncittal answer, when we get confrimation that we have received the package. In the mean time I am paying attention to my bank statement and I come across at least three other charges that I did not authorize.
I jump on computer and check out these web sites and low and behold I see where they are tie-ins to Wu-yi. I call Wu-yi and ask about this and they said they cannot cancel them as they are seperate enities from them and I must call and cancel them indivdualaly. So I ask for these companies phone number which are given to me. I call each company to cancel and each one says we do not offer refunds usually but since I seem fairly upset they will do a one time courstey refund. I ask them to make sure to cancel and delete my name from their books and do not charge me again, I was given the reply of "I will do my best Ma'am."
The three companies are Comprehensive weight loss E loss, Insider secrets, and Living lean, as of right now I have no beef with them. I just think it is terribly wrong for a company to give your confindential, including your cerdit card number, information to other companies. Is there not something illeagle about that?
Glenda
Freeport, Illinois
U.S.A.
4 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Tue, August 04, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#3UPDATE Employee
Tue, August 04, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#4UPDATE Employee
Tue, August 04, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#5UPDATE Employee
Tue, August 04, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
