- Report: #354838
Complaint Review: Wu-yi Source - Ontario California
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Wu-yi Source
Ontario Mills Pkwy, Unit 400, Ontario, 91764 California, U.S.A.
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Wu-yi Source ,Wu-yi Source and Living Lean are a scam. The Tea does not work and i got nothing from Living Lean but billed $19.95 a month. Cancelling the tea does not cancel Living Lean which you are automatically signed up at order time. Ontario California
I received an e-mail from Wu-yi Source claiming they were seen on various reputable TV programs and inferred their product was endorsed by the shows.
I ordered to tea, used it as recommended and didn't lose a pound. I was enrolled in their Living Lean program and never received any information from them except a charge of $19.95.
I canceled the tea 3 months ago, but the cancellation did not automatically cancel the Living Lean program. I found out today that Living Lean program had to be cancelled seperately.
No where on their web site do they mention "living Lean" and its cost, there is reference to their "weight loss system". So if Living lean is part of Wu-yi source's system, why shouldn't it cancel at the same time. This company and it's representatives are a total rip-off, buyer be ware. They don't even live up to their own Terms & conditions.
Carol
Hutto, Texas
U.S.A.
I ordered to tea, used it as recommended and didn't lose a pound. I was enrolled in their Living Lean program and never received any information from them except a charge of $19.95.
I canceled the tea 3 months ago, but the cancellation did not automatically cancel the Living Lean program. I found out today that Living Lean program had to be cancelled seperately.
No where on their web site do they mention "living Lean" and its cost, there is reference to their "weight loss system". So if Living lean is part of Wu-yi source's system, why shouldn't it cancel at the same time. This company and it's representatives are a total rip-off, buyer be ware. They don't even live up to their own Terms & conditions.
Carol
Hutto, Texas
U.S.A.
1 Updates & Rebuttals
Armie Viray
New York,United States of America
Hello
#2UPDATE Employee
Fri, December 04, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
