- Report: #339641
Complaint Review: Wu-YI Source - Untario California
-
Author Confirmed
Why?
Wu-YI Source
www.wu-yisource.com Untario, 91764 California, U.S.A.
Phone:
866-4495567
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Wu-YI Source phony 14-day trial Untario California
I ordered the wu- yi source tea and they told me I had a 14 day trial well in short the product arrived on June 3rd and they billed me in full on June 11th a total of 8 days and refuse to take off the charges because the computer generated the bill based on the day I was supposed to recieve the package.
I was not aware that I was being charge so early because the ups man delivered the product on the 3rd of june as I stated but he put it under a shed that I do not visit so I found it by chance only 5 days ago.
I called and explianed and they informed me that they were aware that my 14 day trial was not up according to the day that the ups man delivered the package but because the computer did it according to the day I should have recieved it my money cannot be returned.
The terms and conditions state that the 14 day trial begins the day of reciept which should be the 3rd which was the documented date of the ups services.
I am reporting this because I am a teacher's aide who is extremly overweight and I make $685 a month I was going to try this in hopes that it would help I have not even tried the product and I am being billed prematurly and this transaction will have cost me $70 even after they return my $29.95in about 7 days.
So if you are a hard working person who values your money beware if something should happen to the ups services and the package is delayed and arrive several days after the supposed delivery date you will be billed before you can acctually get to try the product.
Pat dan
laurens, South Carolina
U.S.A.
I was not aware that I was being charge so early because the ups man delivered the product on the 3rd of june as I stated but he put it under a shed that I do not visit so I found it by chance only 5 days ago.
I called and explianed and they informed me that they were aware that my 14 day trial was not up according to the day that the ups man delivered the package but because the computer did it according to the day I should have recieved it my money cannot be returned.
The terms and conditions state that the 14 day trial begins the day of reciept which should be the 3rd which was the documented date of the ups services.
I am reporting this because I am a teacher's aide who is extremly overweight and I make $685 a month I was going to try this in hopes that it would help I have not even tried the product and I am being billed prematurly and this transaction will have cost me $70 even after they return my $29.95in about 7 days.
So if you are a hard working person who values your money beware if something should happen to the ups services and the package is delayed and arrive several days after the supposed delivery date you will be billed before you can acctually get to try the product.
Pat dan
laurens, South Carolina
U.S.A.
1 Updates & Rebuttals
Miriam.Hudson
New York,United States of America
Hello,
#2UPDATE Employee
Tue, December 08, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
