- Report: #369254
Complaint Review: Wu Yi Source/tea - Ontario California
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Wu Yi Source/tea
wuyisource.com Ontario, California, U.S.A.
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Wu Yi Source/tea unauthorized cc charges Ontario California
Wu yi source advertised a free trial only pay shipping and handling,(4.95) so they of course immediately took the 4.95, however when I received this miracle tea and discovered they were going to charge me 59.95 for a box of tea I got on the phone and asked what I needed to do to not have these charges. They said I needed to send the tea back,so I did. I found the best way to get your refunds is through their chat on the web site itself.
They then for the next 2 months continued to take money out for both the tea and "other" subscriptions they stated I enrolled in. ( I did not) some charges for 9.95 and then seperate charges for 4.95, stateing it was for accessing their ebook web site,which I never did.I have learned in my research the past 2 days or so, they have offices or bases or whatever all over, calif., massachusetts, nevada, isreal,or so say the different web sites. I believe these people need to be stopped. I finally had to cancel my card and get a new one, so this can stop. I hope this helps someone.
Oh and the folks who run this company are not americans, they are some offices here in the united states but the people I have talked to DO NOT know what is happening, or so they say. They swear it's ligite. The people at the chat place are not american either if you go there and pay attention they can't spell they spell like they talk. Not to say anything bad about anybody foreign, I'm just stateing they are most likely not familiar with american laws!! so good luck to all, and DON'T buy WU yi don't even click on the site...
Pam
grand junction, Colorado
U.S.A.
They then for the next 2 months continued to take money out for both the tea and "other" subscriptions they stated I enrolled in. ( I did not) some charges for 9.95 and then seperate charges for 4.95, stateing it was for accessing their ebook web site,which I never did.I have learned in my research the past 2 days or so, they have offices or bases or whatever all over, calif., massachusetts, nevada, isreal,or so say the different web sites. I believe these people need to be stopped. I finally had to cancel my card and get a new one, so this can stop. I hope this helps someone.
Oh and the folks who run this company are not americans, they are some offices here in the united states but the people I have talked to DO NOT know what is happening, or so they say. They swear it's ligite. The people at the chat place are not american either if you go there and pay attention they can't spell they spell like they talk. Not to say anything bad about anybody foreign, I'm just stateing they are most likely not familiar with american laws!! so good luck to all, and DON'T buy WU yi don't even click on the site...
Pam
grand junction, Colorado
U.S.A.
4 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Tue, August 04, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#3UPDATE Employee
Tue, August 04, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#4UPDATE Employee
Tue, August 04, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#5UPDATE Employee
Tue, August 04, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
