- Report: #331526
Complaint Review: Wu-yi Tea-source - Nationwide
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Author Confirmed
Why?
Wu-yi Tea-source
5300 Ontario Mills Parkway, Ste412, Ontario Ca, 91764 Nationwide, U.S.A.
Phone:
1866-449-5567
Web:
N/A
Categories:
Business Rating:
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Wu-yi Tea-source false advertising and caused an overdraft in my banking account ,pulled money after twoo weeks instead of giving a free month as advertised not enuogh time to try out product, told I was billed for firist mont as stated in terms and conditions ansd shuold have read before ordering, no terms or conditions were provided on web-site just a way to order for 30 days only pay s/h charge of $4.95, Ontario california
I answered an advertisment that was sent to my e-mail address for thier product called wi-yu tea, to help with weight loss, it would be free for 30 days, and I only had to pay the cost of s/h charge wich was $4.95, and I would get to try the product for 30days and then if product didnot give me any results I would be refunded any monies owed. Once the product arrived at my home there was a slip inside that said" in two weeks they would apply a charge of $29.95 for the next shipment ordered and I didnt have the product taht long for a charge, plus it certainly hadnt been a month yet, I contacted the company and was told that the charge was for the product in hand and I said thats not what the advertisment said, and I was told that I should have read the terms and condtions (which werent provided from the web site), I said and the person became irate with me and said"the next time you order something make certain to read the terms and conditions, but if I returned the product(at my own exspense they would refund my fee of @29.95 provided that they were given a tracking number to confirm receipt of package and I asked if I would be refunded the handling fee and was told no! I had to return the product at my own exspense, since I did not read the terms and conditions, I was stuck with it and if I wanted a refund then I would follow their instructions to the letter, either by way of ups or fed-ex and I asked if I could use the post off and the agent said usps would be fine as long as I provided a tracking number for their benefit in securing the return of their product and was giving a address to return the product and I said fine good riddence to bad blood.
Tara
rochester, New York
U.S.A.
Tara
rochester, New York
U.S.A.
1 Updates & Rebuttals
Insomniarules1
Saint George,Utah,
U.S.A.
Terms are on the bottom of the sales page!
#2Consumer Comment
Fri, May 09, 2008
>>>>I was told that I should have read the terms and condtions (which werent provided from the web site)<<<< Here is the link directly from the bottom of the sale page (where most companies list their Terms, Contact Us, etc.: http://www.wu-yisource.com/terms-and-conditions.php 5. Orders/Billing. In consideration for the Online Products you receive from Wu-Yi Source, you agree to pay the Fees (as defined below). You shall have the choice to pay the Fees via the credit card or debit card that you provide as part of your Application or update as a later date (Active Credit Card). You will have up to (3) separate options to choose from when ordering Online Products on the Website (each, a supply of Wu-Yi Source Diet Oolong Tea): (a) Free Trial Offer (when available), includes shipping and handling fee of Four Dollars and Ninety-Five Cents ($4.95) (Shipping and Handling); (b) Buy 2 Get 1 Free Package for Seventy-Four Dollars and Zero Cents ($74.00), plus Shipping and Handling; and (c) the Buy 5 Get 4 Free Package for One Hundred Eighty-Five Dollars and Zero Cents ($185), plus Shipping and Handling. 1. Free Trial Promotion and Sixty (60) Day Guarantee: Where Wu-Yi Source offers its Free Trial Promotion and you have chosen to register for such Promotion, upon submitting your initial Wu-Yi Source Application the Active Credit Card will be charged only the non-refundable Shipping and Handling for your initial fourteen (14) day trial membership (Trial Membership) and you will receive a one (1) month supply of Wu-Yi Source Diet Oolong Tea. If you do not cancel your Membership as set forth in Section 6 hereinbelow and return the one (1) month supply at your expense, which must be received by us, within fourteen (14) days of your receipt of the one (1) month supply of Wu-Yi Source Diet Oolong Tea (14 Day Trial Period), your Active Credit Card will be charged the monthly Membership fee of Twenty-Nine Dollars and Ninety-Five Cents ($29.95) (Monthly Fee). Your first three (3) month supply of Wu-Yi Source Diet Oolong Tea will be shipped thirty (30) days from the date that your initial Free Trial one (1) month supply was shipped. Thereafter, for as long as your Membership remains active, your Active Credit Card will be charged for the Monthly Fee on a monthly basis, plus Shipping and Handling every third month, for your ongoing Membership. If you decide to cancel your Membership and return your package, which must be received by us before the next charge is scheduled to come off, you will not be charged the Monthly Fee. *************************************************** I don't know you and I have nothing to do with Wu-Yi. I get so tired of people coming here to complain and falsely accuse companies of not disclosing their terms. Just because YOU didn't read it doesn't mean it wasn't there! Everything you are complaining about regarding the information the customer service agent provided to you was disclosed in their terms. So, who's fault is this? Is it Wu-Yi's? NO WAY!! Grow up, stop being ridiculous. You ordered something, you didn't read the terms and now you want to whine about the way the charging is done. Give me a break. The representative was right - next time READ what it is you are agreeing to BEFORE you purchase. Make informed intelligent decisions. Don't complain here when you have buyer's remorse. Anyone can go to their sales page to verify your accusations of NO TERMS LISTED as completely FALSE. Have a nice day!
