- Report: #305843
Complaint Review: Wu-Yisource - Internet
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Author Confirmed
Why?
Wu-Yisource
Wu-Yisource.com Internet, U.S.A.
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Wu-Yisource Notified them to cancel the order with in an hour of placing the order, could not get answer on phone number supplied, so I sent an email to company and support email address notifing them that I was reporting them to my Charge Card Company and to the Better Bussiness Bureu, I feel they totally lied to me and they are even trying to add some other Diet Magisne to be billed to me I declined this Internet
As soon as Iread the Rip Off Report on this Company I tried to contact them at the 24 hour customer service phone number, only to receive a reocrding saying they were closed until Monday after 9AM. I sent them an email within an hour of making the mistake of ordering their product and finding they had sent me three confirmation emails on one order along with a Diet Health Magisine that was going to be billed to me,,,that I DID NOT ORDER!!! they also misrepersented the amount that I was to be charged by adding an insurance charge on the shipping charge. I should have know this was a Rip Off from the get go.. I hope you will continue the Good Work helkping suckers like myself who fall for this kind of stuff... Thank you so much for being there.
Evelyn
Lake Ozark, Missouri
U.S.A.
Evelyn
Lake Ozark, Missouri
U.S.A.
1 Updates & Rebuttals
Laura Lauradd
Arizona,United States of America
Hello,
#2UPDATE Employee
Sat, November 21, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
