- Report: #290835
Complaint Review: Wu-YiSource - North Las Vegas Nevada
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Author Confirmed
Why?
Wu-YiSource
2711 East Craig Road Suite K North Las Vegas, 89030 Nevada, U.S.A.
Phone:
866-449-5567
Web:
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Wu-YiSource Fraudulent Scam: Will Not Honor Money Back Guarantee, Will Continue to Charge your Card North Las Vegas Nevada
This company promises an "iron clad 100% money back guarantee, no hassles," states you will not be charged the first $37 until after 14 days of having tried their product, and will refund you that money if product is returned before 60 days.
Well, they deducted $37 from my debit card BEFORE the 14 days had passed, then took ANOTHER $55 from me AFTER I CANCELLED for a second shipment of tea that they stated had been shipped out before I cancelled my "membership" in their mailing program. Now, it's been 2 weeks since I cancelled with them and returned the tea with the "RMA#; they have NOT refunded the money for that return (despite an email saying that they had), I have not received the second shipment (despite emails saying that it was shipped out express mail over 2 weeks ago), they have refused to provide me a tracking # for that shipment, and every email they do send me contains conflicting information and increasingly patronizing language, like "sorry for the delay and inconvenience, thanks!"
First they said they had refunded me for the tea I returned (which they did not), now they're asking for the tracking # of the package I sent them (while refusing to provide me with the tracking # for $55 of crap tea that they've taken from my account.)
This is an evil scam, Do Not Give them your credit card number! I had to cancel my card to prevent them from charging me any more, as well as fill out requests for my bank to investigate these unauthorized charges to get my money back, cause "Jesse Willms" sure ain't gonna do so. I have filed cases with both the Better Business Bureau of Nevada and the Federal Trade Commission, and I suggest anyone else who's been scammed by these pigs to do the same.
Pissed off
San Francisco, California
U.S.A.
Well, they deducted $37 from my debit card BEFORE the 14 days had passed, then took ANOTHER $55 from me AFTER I CANCELLED for a second shipment of tea that they stated had been shipped out before I cancelled my "membership" in their mailing program. Now, it's been 2 weeks since I cancelled with them and returned the tea with the "RMA#; they have NOT refunded the money for that return (despite an email saying that they had), I have not received the second shipment (despite emails saying that it was shipped out express mail over 2 weeks ago), they have refused to provide me a tracking # for that shipment, and every email they do send me contains conflicting information and increasingly patronizing language, like "sorry for the delay and inconvenience, thanks!"
First they said they had refunded me for the tea I returned (which they did not), now they're asking for the tracking # of the package I sent them (while refusing to provide me with the tracking # for $55 of crap tea that they've taken from my account.)
This is an evil scam, Do Not Give them your credit card number! I had to cancel my card to prevent them from charging me any more, as well as fill out requests for my bank to investigate these unauthorized charges to get my money back, cause "Jesse Willms" sure ain't gonna do so. I have filed cases with both the Better Business Bureau of Nevada and the Federal Trade Commission, and I suggest anyone else who's been scammed by these pigs to do the same.
Pissed off
San Francisco, California
U.S.A.
1 Updates & Rebuttals
Laura Lauradd
Arizona,United States of America
Hello,
#2UPDATE Employee
Sat, November 21, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
