Jeff
Rancho Cordova,#2UPDATE Employee
Mon, January 15, 2007
Did you get everything on your order and can you PROVIDE your order number on this forum as this forum doesnt have your emails you sent in....just give us your order number and let me know that you recieved your entire order as we are not here to cheat you. We did have problems with one of our suppliers which we informed you about and we asked if you wanted to cancel at that time on the phone but you wanted to wait for the order. SPE.
Stephen
Spotsylvania,#3Author of original report
Thu, July 06, 2006
Update...On June 28 I called support and was finally able to make some headway. The gentleman I spoke to on the phone was able to find 3 of the filter cartridges of the type that I had ordered and shipped them out that day. I recieved them yesterday on July 5. Will be waiting to hear when the 4th cartridge will be sent. Jeff...In the 9 emails that I sent to customer support ALL had Name, Address, Order Number, Copy of the order with item numbers and E-mail address.
Jeff
Rancho Cordova,#4UPDATE Employee
Wed, July 05, 2006
We need your order number and full name to look into an order, when you send us an email with only your first name and no other information it is impossible to look up your order. SPE Support.