- Report: #198501
Complaint Review: WWW Development - Swimming Pools Etc. - Rancho Cordova California
-
Author Not Confirmed
Why?
WWW Development - Swimming Pools Etc.
3667 Omec Park Dr. Ste. 1 Rancho Cordova, 95742 California, U.S.A.
Phone:
800-544-3730
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
WWW Development - Swimming Pools ripoff fraud non-existant customer sevice Rancho Cordova California
On May 31, 2006 I placed an order for a Frog Mineral Pack and a case of 4 filter cartridges. The Frog mineral pack shipped the next day and I recieved it on June 7th. In the confirmation email there was no mention of the filters. After recieving the mineral pack I emailed (June 7th) customer support asking as to the status of the filter cartridges.
On June 9th I recieved a reply:
"The warehouse these are shipping from has been having system problems they have assured us that all tracking numbers should be emailed on Monday, please be patient we are working to get all of the information you have requested.
Thank you
Support Department
SPE / LPPS"
As Monday the 11th came and went without hearing any information I e-mailed tech support once again requesting that the filters be canceled and my credit card refunded. I did not recieve a reply and resent my e-mail once again on the 16th and recieved the reply:
"Thank you for sending your request to the Support Department.
We have gotten your request and are working to get the information you are looking for. In most cases we have to contact the manufacture your product is shipping from. We will try contact within 24 to 48 hours, sometimes our manufactures take several days to respond.
If it does take longer please be patient we are working to get all of the information you are requesting.
Thank you
Support Department"
Called customer support on the 22nd of June and of course was told that I had to email support. I told the gentleman that I hasd already done that and would like take care of the matter on the phone. I was placed on hold briefly and another gentleman came on the line and stated that they could not refund until they had confirmation from the supplier that the product had not shipped. I stated that after 3 weeks it was likely it hadn't and I wanted a refund. I was told that nothing could happen until they had confirmation and then was hung up on.
It's now June the 27th and still no word on either shipping of the cartridges or a refund.
Stephen
Spotsylvania, Virginia
U.S.A.
On June 9th I recieved a reply:
"The warehouse these are shipping from has been having system problems they have assured us that all tracking numbers should be emailed on Monday, please be patient we are working to get all of the information you have requested.
Thank you
Support Department
SPE / LPPS"
As Monday the 11th came and went without hearing any information I e-mailed tech support once again requesting that the filters be canceled and my credit card refunded. I did not recieve a reply and resent my e-mail once again on the 16th and recieved the reply:
"Thank you for sending your request to the Support Department.
We have gotten your request and are working to get the information you are looking for. In most cases we have to contact the manufacture your product is shipping from. We will try contact within 24 to 48 hours, sometimes our manufactures take several days to respond.
If it does take longer please be patient we are working to get all of the information you are requesting.
Thank you
Support Department"
Called customer support on the 22nd of June and of course was told that I had to email support. I told the gentleman that I hasd already done that and would like take care of the matter on the phone. I was placed on hold briefly and another gentleman came on the line and stated that they could not refund until they had confirmation from the supplier that the product had not shipped. I stated that after 3 weeks it was likely it hadn't and I wanted a refund. I was told that nothing could happen until they had confirmation and then was hung up on.
It's now June the 27th and still no word on either shipping of the cartridges or a refund.
Stephen
Spotsylvania, Virginia
U.S.A.
3 Updates & Rebuttals
Jeff
Rancho Cordova,California,
U.S.A.
stephen...
#2UPDATE Employee
Mon, January 15, 2007
Did you get everything on your order and can you PROVIDE your order number on this forum as this forum doesnt have your emails you sent in....just give us your order number and let me know that you recieved your entire order as we are not here to cheat you. We did have problems with one of our suppliers which we informed you about and we asked if you wanted to cancel at that time on the phone but you wanted to wait for the order. SPE.
Stephen
Spotsylvania,Virginia,
U.S.A.
UPDATE
#3Author of original report
Thu, July 06, 2006
Update...On June 28 I called support and was finally able to make some headway. The gentleman I spoke to on the phone was able to find 3 of the filter cartridges of the type that I had ordered and shipped them out that day. I recieved them yesterday on July 5. Will be waiting to hear when the 4th cartridge will be sent. Jeff...In the 9 emails that I sent to customer support ALL had Name, Address, Order Number, Copy of the order with item numbers and E-mail address.
Jeff
Rancho Cordova,California,
U.S.A.
What is your order number so we can look into this order?
#4UPDATE Employee
Wed, July 05, 2006
We need your order number and full name to look into an order, when you send us an email with only your first name and no other information it is impossible to look up your order. SPE Support.
