- Report: #613031
Complaint Review: www.bugbitingplants.com - Internet
Reported By:
Bill -
Huntsville, Alabama, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
www.bugbitingplants.com
Internet, United States of America
Phone:
Web:
www.bugbitingplants.com
Categories:
Business Rating:
(0)
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www.bugbitingplants.com Big plants advertised, miniatures delivered Internet
Report Attachments
I recently ordered a Venus Fly trip from www.bugbitingplants.com. The site shows "big, vigorous plants with a high price. When it arrived it was the size of a quarter. I have a picture to validate my claim but can't attatch it here. I will be glad to send it via email. A return was refused and I am supposed to get a lousy $10 refund of my $30 purchase price. Plants of this size can be purchased for about $6. I really wanted a large mature plant and the site owner simply refused to honor a return.
2 Updates & Rebuttals
Bill
Huntsville,Alabama,
United States of America
Overpriced and underdelivered
#2Author of original report
Mon, June 14, 2010
Check the picture, check the site. Decide for yourself if this is false advertising. I did get my paltry $10 refund of the $30 purchase price. If you do the math, that means I only overpaid by $14. My plant looks so bad now it may not survive. I suppose I will have to get another one from a reputable company.
Robert Crespo
Brooklyn,New York,
United States of America
Complaint without merit
#3REBUTTAL Owner of company
Mon, June 14, 2010
While the size of the Venus flytrap purchased was smaller that the customer expected, the type of plant the customer ordered was a more expensive variety. Size alone is not a determining factor when it comes to the price of these "specialty" Venus flytraps. While the picture does not show this, the Venus flytrap purchased has a very mature bulb which is continuously producing new leaves. In a very short period of time the plant will look completely different due to abundant new leaves. Regarding the customers claim that these types of Venus flytraps can be purchased for $6 is just plain wrong. These "specialty" Venus flytraps are more expensive plants and should no be compared to standard Venus flytraps. I generously refunded the customer $10 but the customer was unappreciative of this gracious gesture.
