- Report: #709641
Complaint Review: WWW.THESIGNALJAMMER.COM - Internet
Reported By:
Anonymous -
Provo, Utah, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
WWW.THESIGNALJAMMER.COM
Internet, United States of America
Phone:
Web:
www.thesignaljammer.com
Categories:
Business Rating:
(0)
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WWW.THESIGNALJAMMER.COM Cancelled my order for no reason and won't respond to my contacts Unknown, Internet
I placed an order with this company on Monday, March 7th. According to their FAQs, it can take up to three business days to process the order, so I waited patiently until the 4th business day, Friday March 11th. At this point the order status was still listed as "Awaiting Fulfillment".
At this point I went back to their site and filled out a polite request on their contact form to know when the order would ship out. 'Carl' quickly responded that I should wait 10 business days for it to arrive, and sent me a link to their FAQ. I responded that I understood that, and just wanted to make sure that there were no problems with the order and that it would still be shipping out.
Once I sent this response, Carl cancelled my order for no reason and refunded my money. When I got the notification that my order had been cancelled, I sent another message asking why my order was cancelled, but got no response. I sent another message, still no response. I then went back to the website and used the Contact form again, but still received no response.
I honestly do not know what happened to my order, and Carl is apparently not willing to tell me. It has now been two weeks since his last communication, and I assume that I will never hear from him again. At least he gave me back my money, which I then used to buy the exact same item from one of his competitors at a lower price.
If you found this complaint by googling www.thesignaljammer.com, I warn you to steer clear of this site. I would never do business with them again, and I recommend that you do not either.
At this point I went back to their site and filled out a polite request on their contact form to know when the order would ship out. 'Carl' quickly responded that I should wait 10 business days for it to arrive, and sent me a link to their FAQ. I responded that I understood that, and just wanted to make sure that there were no problems with the order and that it would still be shipping out.
Once I sent this response, Carl cancelled my order for no reason and refunded my money. When I got the notification that my order had been cancelled, I sent another message asking why my order was cancelled, but got no response. I sent another message, still no response. I then went back to the website and used the Contact form again, but still received no response.
I honestly do not know what happened to my order, and Carl is apparently not willing to tell me. It has now been two weeks since his last communication, and I assume that I will never hear from him again. At least he gave me back my money, which I then used to buy the exact same item from one of his competitors at a lower price.
If you found this complaint by googling www.thesignaljammer.com, I warn you to steer clear of this site. I would never do business with them again, and I recommend that you do not either.
1 Updates & Rebuttals
The Signal Jammer Webmaster
Rio de Janeiro,Rhode Island,
Brazil
Rebuttal
#2UPDATE Employee
Fri, March 25, 2011
Mr. Turner, if a "polite request" means spamming all our available Email accounts with queries regarding your order status, then you have used the term properly. We explained our shipping times and procedures to you, sent you a link to our FAQ for further clarification, and even pointed out that you chose the FREE shipping option at checkout, which states 7-10 business days delivery time.
As you were not satisfied with any of our responses, we canceled and refunded your order. We're very happy that you were able to fulfill your needs with a different supplier, and we're sorry we could not help you.
However - how canceling and refunding an order is considered a "Rip Off" is something which requires an explanation for us.
