drp6149
Ottumwa,#2General Comment
Mon, November 09, 2015
On Thursday, November 5, 2015 I received 3 Walmart.com emails thanking me for my order and also 3 emails stating they could not confirm my source of funding.
One of the orders was for two(2) "Quadrone Elite Quadcopters with Camera " and were not from Walmart co-company (they offer their stuff and its shipped directly to the customer) The second order was for one(1) ( Quadrone Elite Quadcopters with Camera ) or the same and the third order was for one (1) (Scorpion 6873 HD Video Drone).
I immediately checked my online checking account and there were e charges from Walmart.com. All three had been entered as memos and two had been refunded by Walmart.com. But the third stayed--I called Walmart.com to tell them that the orders were not mine and was asked to call back in ablut 2-3 hours as their systems were down. I called back and was told the systems were still down and to call later.
So I waited till Monday morning and the third charge for $153.34 was still there, (Scorpion 6873 HD Video Drone) so I called them again and it took about an hour total but they figured out what was wrong and they had to call ( UnbeatableSale.com) the Company that the sold the things and officially cancel the last order.
They definitely have a problem with their security on Walmart.com, but at least they listened to me and corrected the frauds made to my account and I am assuming that when their systems were down they were working on the security leak. At least I hope so.
Stuart
Diamond Point,#3Consumer Comment
Sun, April 07, 2013
I have experienced this personally. When an e-mail was received by me from Walmart.com saying I purchased an Iphone for $900 I immediately went to the account and found that someone had attempted purchases several times and the last attempt had been successful. I was able to cancel the order online and received the refund promptly. I deleted all credit card information and changed my password. Also I took the additional step of notifying my bank and having my credit card cancelled as I had just purchased items from Wal-mart the day before.
About one week later I received several e-mails notifying me of multiple purchases of the same item on Walmart.com. Logging in to the account I found that indeed there were multiple purchases that could not be cancelled but, here is where it really starts to get weird, the hackers had entered a credit card of another person on my account and made the purchases.
This would indicate that these hackers have access to valid credit card numbers and are then using hacked accounts to make purchases. Unfortunately Walmart has a lax policy on passwords and limits the length to 11 characters so you cannot have a really strong password.
I have changed my password to as strong a password is possible with 11 characters and will wait to see if they break in again. I did take the step of deleting the credit card information to at least try to protect the person being scammed.
I have notified Walmart both times by e-mail with no response from their customer service.
Jaclyn
Gulfport,#4Consumer Comment
Mon, March 11, 2013
I was online and got a "thanks for your order" e-mail from Walmart.com for a gift card I didn't purchase. Luckily I was online minutes after it happened and was able to cancel the order before it could even process. I am also lucky the card is all they ordered. I am going to find the number for their home office and call there until I get someone. I've called my bank too.
The e-mail address used to send the card to was [email protected] .