Complaint Review: Wyndham Vacation Resorts - Orlando, Florida Nationwide

Wife and I are "VIP" members. We bought into Bonnet Creek in Orlando. When I tried to reserve a room for 4th of July weekend using our points, they said there were no rooms available.

I went to their other hotel website, where they charge people for rooms...guess what??, they had plenty of rooms for "rent" for money on the 4th of July, but not to members who have PAID to be owners and hold titles to the resort!!!!

Any one else who are "owners" have this problem? I bet we're in the same boat. Paid to hold a title to something you can't rent, since they're busy renting our rooms for cash! This is fraud.

Any wyndham owners out there, try to go to Bonnet Creek, and get a reservation for the 4th of July ( approx 3 days ). I doubt you can get in, since they're making so much money renting them out for cash.

My grandparents owned two timeshares. They were invited to a "how to use your timeshares" dinner party, and left with three timeshares. My grandparents are 86 and 79. My grandma has dialysis twice a week. The time share they were scammed into buying was $17,000 and the seller put it on a credit card for them. He did not do a credit check because if he did, he would have known that my grandparents could NOT afford it because they are living off of social security. I believe that my grandparents were exploited by Wyndham. I believe that in their meeting with the seller he manipulated them and convinced them that they could afford and needed this timeshare. My grandparents are ashamed by their financial situation and are not willing to discuss much with our family. How do I go about getting more information? What next steps do I need to do? I have done a lot of research about this situation and see that there are many other people that have experienced this. If you go to the BBB website below, you will see how many complaints they have gotten in the past. There are 646 complaints in the past 36 months! http://www.orlando.bbb.org/newsearch2.asp?ComID=07330020000283 I have been trying to read some of the Florida laws about selling and purchasing of timeshares but they are difficult to understand. I also have contacted Wyndham. They couldn't give me much information because I am not the timeshare owner. Two customer service reps told me that one requirement of purchase is an annual income of $50,000 or more. Do you know if this is true? I also have contacted 60 minutes, Inside Edition, and CBS Evening News to get a story about this issue. Wyndham and other timeshare organizations are exploiting people, especially the elderly. What advice does anyone have to help me with my case?

My grandparents owned two timeshares. They were invited to a "how to use your timeshares" dinner party, and left with three timeshares. My grandparents are 86 and 79. My grandma has dialysis twice a week. The time share they were scammed into buying was $17,000 and the seller put it on a credit card for them. He did not do a credit check because if he did, he would have known that my grandparents could NOT afford it because they are living off of social security. I believe that my grandparents were exploited by Wyndham. I believe that in their meeting with the seller he manipulated them and convinced them that they could afford and needed this timeshare. My grandparents are ashamed by their financial situation and are not willing to discuss much with our family. How do I go about getting more information? What next steps do I need to do? I have done a lot of research about this situation and see that there are many other people that have experienced this. If you go to the BBB website below, you will see how many complaints they have gotten in the past. There are 646 complaints in the past 36 months! http://www.orlando.bbb.org/newsearch2.asp?ComID=07330020000283 I have been trying to read some of the Florida laws about selling and purchasing of timeshares but they are difficult to understand. I also have contacted Wyndham. They couldn't give me much information because I am not the timeshare owner. Two customer service reps told me that one requirement of purchase is an annual income of $50,000 or more. Do you know if this is true? I also have contacted 60 minutes, Inside Edition, and CBS Evening News to get a story about this issue. Wyndham and other timeshare organizations are exploiting people, especially the elderly. What advice does anyone have to help me with my case?

My grandparents owned two timeshares. They were invited to a "how to use your timeshares" dinner party, and left with three timeshares. My grandparents are 86 and 79. My grandma has dialysis twice a week. The time share they were scammed into buying was $17,000 and the seller put it on a credit card for them. He did not do a credit check because if he did, he would have known that my grandparents could NOT afford it because they are living off of social security. I believe that my grandparents were exploited by Wyndham. I believe that in their meeting with the seller he manipulated them and convinced them that they could afford and needed this timeshare. My grandparents are ashamed by their financial situation and are not willing to discuss much with our family. How do I go about getting more information? What next steps do I need to do? I have done a lot of research about this situation and see that there are many other people that have experienced this. If you go to the BBB website below, you will see how many complaints they have gotten in the past. There are 646 complaints in the past 36 months! http://www.orlando.bbb.org/newsearch2.asp?ComID=07330020000283 I have been trying to read some of the Florida laws about selling and purchasing of timeshares but they are difficult to understand. I also have contacted Wyndham. They couldn't give me much information because I am not the timeshare owner. Two customer service reps told me that one requirement of purchase is an annual income of $50,000 or more. Do you know if this is true? I also have contacted 60 minutes, Inside Edition, and CBS Evening News to get a story about this issue. Wyndham and other timeshare organizations are exploiting people, especially the elderly. What advice does anyone have to help me with my case?

My grandparents owned two timeshares. They were invited to a "how to use your timeshares" dinner party, and left with three timeshares. My grandparents are 86 and 79. My grandma has dialysis twice a week. The time share they were scammed into buying was $17,000 and the seller put it on a credit card for them. He did not do a credit check because if he did, he would have known that my grandparents could NOT afford it because they are living off of social security. I believe that my grandparents were exploited by Wyndham. I believe that in their meeting with the seller he manipulated them and convinced them that they could afford and needed this timeshare. My grandparents are ashamed by their financial situation and are not willing to discuss much with our family. How do I go about getting more information? What next steps do I need to do? I have done a lot of research about this situation and see that there are many other people that have experienced this. If you go to the BBB website below, you will see how many complaints they have gotten in the past. There are 646 complaints in the past 36 months! http://www.orlando.bbb.org/newsearch2.asp?ComID=07330020000283 I have been trying to read some of the Florida laws about selling and purchasing of timeshares but they are difficult to understand. I also have contacted Wyndham. They couldn't give me much information because I am not the timeshare owner. Two customer service reps told me that one requirement of purchase is an annual income of $50,000 or more. Do you know if this is true? I also have contacted 60 minutes, Inside Edition, and CBS Evening News to get a story about this issue. Wyndham and other timeshare organizations are exploiting people, especially the elderly. What advice does anyone have to help me with my case?

We are also victims of Wyndham and their shady business practices and have not sit back and took it. You shouldn't either. Start filing complaints immediately. Working with the attonery generals office in the state in which you did your business is the first step. Go to the state's attorney general office website and print off a complaint form and fill it out. Write an affidavit and get it notarized, attach all supporting documents. Mail it to them quickly. Then go to the website of the Federal Trade Commission. Print off a complaint form. Fill it out, attach your affidavit and supporting documentation. Go directly to the top at Wyndham - Brenda George, Office of the General Counsel - Director of Consumer Affairs. Send to her your affidavit and supporting documents. Keep a log of all telephone calls to and from Wyndham. Tape conversations if possible. Keep all copies of emails, letters, etc. Build your case and present it to Ms. George. She will attempt to argue and bully you. Don't give in to her double talk. Then, The Federal Trade Commission does have jurisdiction over the timeshare industry. They have the authority and power to make this company do what is right. You should also send a complaint to the Real Estate Commission of the state in which you did business with them. They also have the authority to investigate business practices. They hold the "power" to revoke their real estate license if you can prove you case. File a complaint with the Attorney General's Office in Florida as well. They cannot force them to make changes because of jurisdictional stuff. Only if you did your business in florida can they help you. They are aware of the problems that Wyndham owners are facing. It doesn't hurt to keep them informed of all issues. Perhaps one day when they are tired of getting the complaints, they just might find a way to help. Good luck to you. Don't give in to them and their threats.