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  • Report:  #68647

Complaint Review: Wynn's Extended Care - Nationwide

Reported By:
- Kansas City, Kansas,
Submitted:
Updated:

Wynn's Extended Care
P.O. Box 9526 Nationwide, U.S.A.
Phone:
800-922-4392
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
My car broke down because the thermostat got stuck. Wynn's inspectors took three days to get out there and determined that I needed a new thermostat ($80.00). They refuse to pay for the damage that the defective thermostat caused ($4,100.00), my tow bill or a rental bill (all of which are covered by the "contract")

When I called them to ask about their insurance company, they say they no longer have one and would not tell me why. I found out why from a news reporter - their insurance company is now bankrupt - filed in the Cayman Islands. The reporter told me that this has left thousands of us Wynn's Extended Care customers with completely worthless warranties.

Could it get much worse? One year left to pay on the car and now I am without a ride. Four years of paying for a worthless vehicle service contract through my car note. If this is not fraud, I do not know what it is.

Elizabeth

Kansas City, Kansas
U.S.A.


4 Updates & Rebuttals

Steve

Tampa,
Florida,
U.S.A.
Wynn's purchased about two years ago by Phoenix American in Florida

#2Consumer Suggestion

Fri, December 12, 2003

Wynn's as a company was purchased about two years ago by Phoenix American in Florida. Prior to the purchase Wynn's insurance company was NWIG a RRG (risk retention group)now it is Nationwide. At the height of NWIG there were 30 to 40 maybe more vehicle service contract companies that used NWIG as their insurance carrier for several reasons. 1. RRG does not have to compile to state laws like an admitted carrier. 2. RRG does not have to maintain the same reserve structure as a admitted carrier. 3. RRG in most cases will have cheap/under reserved rates-something all car dealerships like. 4. I have no proof however I would say both NWIG and companies like Smart Choice, Wynn's knew the reserve rates they were using were under reserved from the beginning in fact the former CEO/Chairman of NWIG left to start this company www.heritagewarranty.com/ another vehicle service contract RRG insured program. The best guess is the fall out is still not over for the consumer. 5. Recommendation: Return to the selling dealership/Credit Union/Bank you purchased the service contract from when they tell there is nothing they can do for you tell them "it was their responsibility to make sure the aftermarket companies they do business with are financially stable it is not yours" IF they need to collect money from NWIG do it themselves it is their responsibility. Hope this helps you understand a little better. Regards,


Elizabeth

Kansas City,
Kansas,
U.S.A.
Kansas City newscast/ "rip off report" on the insurance company and worthless warranties

#3Consumer Suggestion

Mon, November 24, 2003

That is not what my policy says or what the news reporter here in Kansas City did in their newscast/ "rip off report" on the insurance company and worthless warranties. They may have changed over when the company went bankrupt but that does not change the fact that there are thousands of us out here holding absolutely worthless warranties from a defunct, bankrupt insurance company that is hiding in the Cayman Islands. Just call the attorney general in your state and ask. Lawsuits are being filed everywhere.


Chris

PH,
California,
U.S.A.
They are insured by National Casualty Company

#4Consumer Comment

Fri, November 21, 2003

Wynn's is not insured by National Warranty Insurance Company...They are insured by National Casualty Company. This isurance company is rated A+ Superior with AM best


Elizabeth

Kansas City,
Kansas,
U.S.A.
Anyone who has had the joy of being denied by Wynn's needs to read this

#5Author of original report

Thu, October 09, 2003

Like the rest of you, I am too without a vehicle. But there is relief through your state attorney general consumer protection, who in at least several states is gathering reports on National Warranty Insurance Company, the insurance company funding Wynn's who is now bankrupt. Here in Kansas, a news reporter has been broadcasting what has happened to thousands of us all over the United States - being denied for legitimate claims and losing cars because NWIC could not pay its own bills. He also stated that the insurance company went by many different names when operating in the US. My situation is horrible because the 20 year Ford mechanic who diagnosed the problem was so mad that they denied my repairs, rental and tow after agreeing with him about the cause - that he even told me to call a lawyer! He said that Wynn's - of all the warranty companies he has dealt with is the ONLY ONE that has refused to pay out on a claim like mine - or to replace an engine and he also said that their standard way of dealing with expensive repairs like this is to blame and abuse their own customer. If you have not already Call your attorney general's office and file complaints - believe me, whatever state Wynn's has been dealing out of - the attorney general there is probably very familiar with them. That's right - I paid thousands of dollars to be defrauded -this is slimy corporate greed !!!!!!!!

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