- Report: #176750
Complaint Review: X2gen - Chicago Illinois
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X2gen
[email protected] Chicago, Illinois, U.S.A.
Phone:
630-694-1400
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X2gen Will not send rebate check Chicago Illinois
I purchase an X2gen LCD in Sept, 2005. This monitor had a $75 rebate which I filled out and mailed properly on October 6, 2005. The rebate was mailed to an address which indicated it was going directly to X2gen.
When I did not receive the rebate in 12 weeks, I called X2gen and was told their rebates are handled by Onrebate.com.
After getting no response from Onrebate.com, I called X2gen and emailed their support, but they will not help me get my rebate.
Kelly
Sapulpa, Oklahoma
U.S.A.
When I did not receive the rebate in 12 weeks, I called X2gen and was told their rebates are handled by Onrebate.com.
After getting no response from Onrebate.com, I called X2gen and emailed their support, but they will not help me get my rebate.
Kelly
Sapulpa, Oklahoma
U.S.A.
3 Updates & Rebuttals
Kelly
Sapulpa,Oklahoma,
U.S.A.
No UPC sent?
#2Author of original report
Sat, April 01, 2006
I FINALLY got to speak with someone from X2gen. He says they are handling the rebates that go to the address in Wood Dale, Il inhouse -- not handled by onrebate.com Says my rebate was denied because I did not send in the UPC from the box. States there are 2 items on the box with a bar code -- one has the model number under it and the other is the UPC. Says I sent in the one with the model number. I saw nothing else on the box with a bar code. If it was there, it was under the shipper's label. This company is a complete and total RIP OFF.
Kelly
Sapulpa,Oklahoma,
U.S.A.
X2gen is at fault.
#3Author of original report
Mon, February 27, 2006
I found an email address in this forum for Nadina who is handling complaints for Onrebate.com. After much searching, Nadina tells me that Onrebate.com does not power this rebate promotion. The rebate was sent directly to X2gen. So the manufacturer is at fault here. Rebate submissions sent to this address are not handled by Onrebate.com: X2gen Whatever the promotion PO Box 374 Wood Dale, IL 60191-0374
Kelly
Sapulpa,Oklahoma,
U.S.A.
X2gen Will not send rebate check Chicago Illinois
#4Author of original report
Sun, February 19, 2006
Here's another little bit of information I find interesting. X2gen support says the rebate submission for this LCD was/is handled by Onrebate.com. However, this is the address from the rebate form: X2gen CWS -- Back to School Rebates Promo PO Box 374 Wood Dale, IL 60191-0374 Now, this made me think the rebate was being submitted directly to the manufacturer -- X2gen -- in Illinois. Since Onrebate is located in Florida, how could they be "handling" rebate submissions mailed to X2gen in Illinois?
