Complaint Review: xenonpro - Internet

XenonPro ....yeah righ

 

Ok....I bought into the fancy website and what I would call deceptive marketing practices......lesson learned

 

The Problem?  I ordereed some lights and they both went out in only a few months.  Considering the fact you have to remove the grill from the vehicle to install them is a huge waste of time and giant pain to do so.  Not to mention the price

XenonPros website claims Lifetime Warranty, but when you try to return the bad lights and get new ones.....well.....read the chat below....says it all....my annotations/commentary can be seen in brackets like these....()

 

I ordered:

Low Beams - H11 - Full LED Headlights Kit

LED Light Color

Purple 

Warning Canceller + Anti-Flicker ?

Add Canceller + Anti-Flicker 

LED Wattage

45W LED Bulbs & Drivers 

Vehicle Fitment

2010 Chevrolet Silverado 1500

 

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Chat started

 

Customer Service

Welcome to XenonPro. Your #1 Trusted Source for Premium HID Kits.

SALE: 50% OFF Entire Store. Discount Already Applied

 

XenonPro Visitor

Hi, both my LED lights are out.  One went, and about 3 weeks later the other went out.  I need to know about exchanging

 

Louis C joined the chat

XenonPro Visitor

order (#120........) was shipped via FedEx, FedEx International Economy® on 2/2/2017

 

Louis C

what is your order ID and full name?

 

XenonPro Visitor

(I chose the name Spinal Tap.....cause this conversation was painful)

 

Louis C

you cant exchange anymore but you do have warranty which bulb is causing you issues?

 

XenonPro Visitor

H11LOWLEDLow Beams - H11 - Full LED Headlights Kit1

said exchange, but mean under the lifetime warranty where your website states it has easy exchange procedure

"Lifetime Warranty on all LED & Xenon HID Headlight Kits".....so yes I have a warranty

and like I said earlier both have went out....one about 3weeks after the first one

Hello?  (LONG PAUSE) Is there an issue? (second time I have told him both lights are out)

 

Louis C

no no there is no issue so which side is causing the issue? driver or passenger? (Already said both)

 

XenonPro Visitor

both (third time)

 

Louis C

oups sorry yes just saw that (nothing gets past this guy)

do you have pictures of the described issue? (next comment says it all)

 

XenonPro Visitor

pictures of a headlight that is not working?

 

Louis C

well it must be dimmer the lights arent out completely (hmmmm….a light company rep just told me my lights aren’t out completely…..like lights never go out….lol....besides....what are you clairvoyant?)

 

XenonPro Visitor

Completely out (4th time)

 

Louis C

aaa (what are you….Fonzie…lol) ok i see well we can send you the lights we wont charge you for the lights (thanks….guess I ought to kiss your buttocks for warranty coverage....thx for not charging me....lol) but you will have to cover the shipping charges which is a flat $29.99 shipping fee per item requested do you have a credit card handy?

 

XenonPro Visitor

should be one item since I bought a kit.....right?

yes I have info

 

Louis C

its 2 bulbs (lets see if he takes the bait) 

sure  (I’m getting a bite)

go ahead (he’s on the hook)

whenever youre ready (Reel him in!)

 

XenonPro Visitor

so I will only be charged $29.99 righ?

 

Louis C

per item requested (not requested…..Lifetime warranty guaranteed…….inconvenienced is more like it)

you need 2 bulbs ( really.....only told you 4 freakin times both are burned out......genius )

 

XenonPro Visitor

I bought a kit that had two bulbs in it; therefore, you have two bulbs in one box.  So it should be for both.  LIFETIME warranty until they go out and then. $60 to replace?  doesn't sound right (here we go again…..ignore the customer to frustrate them so they just get mad and go ahead and just pay the roughly $60) 

hello?....

 

Louis C

yes i mhere (then answer me)

do you have the credit card number? (Reel him in harder….FASTER…..he’s getting away!)

 

XenonPro Visitor

so please tell me why your are shipping bulbs separately and going to charge me $60 for shipping when You have kits with two bulbs and can ship one kit, which is what I bought, and what is warrantied (derrrrr) 

I did not buy two separate bulbs to begin with and then pay shipping twice (obvious attempt to recoup losses....for inferior products)

 

Louis C

i understand (your bulb is dim........It could be burned completely out......but Im being nice)

 

XenonPro Visitor

I bought a kit, and both bulbs are bad, so the right thing to do would be to ship me a kit .....one fee

 

Louis C

we can ship you a new kit (Finally he gets it?.....or does he?)

i just need a credit card number (reel faster!) 

 

XenonPro Visitor

(Gave information)

 

Louis C

thank you (he's in the boat.....whew!)

 

XenonPro Visitor

thank you please ship to XXX main st Hutto, TX 78634 (I though they were shipped to previous address)

 

Louis C

we can only ship to the initial shipping address on file (Doesn’t say this anywhere on their website)

 

XenonPro Visitor

that is total BS.....I still have the po box

(I ASSumed he was talking about my po box address because he just made the comment he can only ship to original address after I gave him the original address)

…..and can get it, but so far customer service is lacking......NO WHERE does it state that on the lifetime warranty page of your website

Im paying for shipment....why is a problem to ship to my changed home address.  The CC is under that address, and so is my drivers liscense....

 

Louis C

the warranty program was abused in the past (Not my problem)

people would send free things to their relatives or friends (again….not my problem)

therefore we can only ship to the initial shipping address (again....not my problem....so if you move…..your hosed)

 

XenonPro Visitor

want me to stand in front of the house and snap a pic with the truck, address, house, and original packaging, ID, CC, and whatever other hoops you need. (WTF?)

So basically, I buy my lights from XenonPro, and they want to assume I am lying.  The CC info has my address

 Louis C

no no it is not needed sir

it will be shipped to the same address where the initial kit went (which is the original address I asked him to send it too)

 

XenonPro Visitor

so XenonPro needs to update their website to say lifetime warranty unless you move (deceptive marketing in my mind) 

Louis C

ok we will do so (ok.....now your just being a jackass)

 

XenonPro Visitor

not blaming you as an individual, but if this is what your management makes you do....they are dishonest in nature.....and yes....I picked up on the sarcasm.....go ahead and ship them

 

Louis C

you dont live at the initial shipping address? (I was confused because he told me he could only ship to the original address…..after I gave him that address to ship too…..this made me think it was shipped to my Post Office Box) 

XenonPro Visitor

It is a Post Office Box (I though he was still talking about the PO BOX and was thinking….Well, I tried to fit in the 6 inch square post office box.... but didn’t fit….and was also thinking about the request for a picutre of a burned out light bulb......bwah ha ha ha)

 

Louis C

no it isnt (what are you two?….no it isn’t….yes it is….no it isn’t)

thats the billing address

its not where it was shipped

 

XenonPro Visitor

XXX main st 

that is perfect

so are we good?

 

Louis C

yup

 

XenonPro Visitor

OK, thank you for your help Louis.....Have a great week