- Report: #1332592
Complaint Review: xfinity comcast - Nationwide
-
Author Confirmed
Why?
xfinity comcast
Nationwide, USA
Web:
xfinity.comcast.net
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
XFINITY Comcast Scam Artists and Thieves Nationwide
I have XFINITY Comcast for internet and it was fine. Due to work, I had to add a landline so I figured I would use XFINITY Voice. After multiple issues with the service, new modem, and even a technician visiting and inspecting my home, I had to remove the service. The phone line would cause the internet to blip while I was using the phone. I am now suffering repercussions because of that. I called within the 30 days to have the phone line removed and go back to what I had previously with the promotion I had - Instead I received a cable modem box delivered to my door. I never ordered cable! The agent told me he would create a bundle and I told him that I didn't want the cable. He responded with "then just enjoy the savings". He told me the new modem would be mailed to my house, I declined it.... it came anyway!
I receive my next bill and it's more than double than my last bill. I call and find out that (1) there was a disconnect order (2) I had a techician scheduled to be at my house ON THAT DAY (3) I was charged $29.95 shipping and handling for the modem I declined!! I escalated the call and was told that a supervisor would call me back. I receive a call almost A WEEK later and when he can't resolve the issue, he tells me that there is no one I can speak with above him! SERIOUSLY?! Did I just speak with the CEO of XFINITY!?
XFINITY is the absolute WORST in customer service!!!! I honestly cannot believe how they have gotten to be such a large company when they are so ridiculously horrible!!
