- Report: #727498
Complaint Review: XHEO - Internet
Reported By:
software user -
Alexandria, Internet, Bulgaria
Submitted:
Updated:
-
Author Not Confirmed
Why?
XHEO
92592 Internet, United States of America
Phone:
Web:
http://xheo.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
XHEO DeployLX The software is full of bugs and their support is awful. They also charge you extra to get the bug fixes Internet
XHEO do not honor their money back guarantee and their pricing is designed in such way so they can charge you for each time you need to get a bug in their software fixed. The software DeployLX comes with 90 days limited updates. If there is a bug in their software, and there are plenty, you cannot download update after the 90 days unless you fork out additional $390 or more.
I was unhappy with the software and asked for a bug fix for specific blocking bug but the owner Paul Alexander refused. At this point I was going to get a chargeback - after all I have paid more than $1000 for a software that stopped working properly after 4 months. Paul Alexander however threatened me that if I do that he will remotely disable all of the software we've sold to our customers with DeployLX protection embedded. At this point I had no choice but to suck it up and let him win.
I should have researched the company before I ordered the product - there are fellow developers with similar issues - http://ayende.com/Blog/archive/2009/02/02/open-letter-to-xheo-that-is-not-a-good-way.aspx
Avoid XHEO, DeployLX and Paul Alexander at all costs.
I was unhappy with the software and asked for a bug fix for specific blocking bug but the owner Paul Alexander refused. At this point I was going to get a chargeback - after all I have paid more than $1000 for a software that stopped working properly after 4 months. Paul Alexander however threatened me that if I do that he will remotely disable all of the software we've sold to our customers with DeployLX protection embedded. At this point I had no choice but to suck it up and let him win.
I should have researched the company before I ordered the product - there are fellow developers with similar issues - http://ayende.com/Blog/archive/2009/02/02/open-letter-to-xheo-that-is-not-a-good-way.aspx
Avoid XHEO, DeployLX and Paul Alexander at all costs.
