- Report: #171593
Complaint Review: Xium Corporation - Amarillo Texas
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Xium Corporation
4720 N.E. 24th Street Amarillo, 79107 Texas, U.S.A.
Phone:
806-383-4140
Web:
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Xium Corporation "100% Customer Support" is Crap! I followed procedure but have no refund and no product. It's called THIEVERY. Amarillo Texas
I Purchased an Xium Air "Dish Type" Antenna via the internet in November 2005. The Xium guarantee was full credit if returned within 30 days if returned in the original packaging in very good condition. The return instructions included with the product has a sentence in bold type at the top which reads "We at Xium offer 100% customer support for everything we sell" and the ad on their internet ad reads "100% Refund Guaranteed within 30 days."
I called Xium customer service in early December to see if my credit card account had been credited the refund by Xium. I was told by customer service it was due to be credited on December 20th. I just called my credit card company (1/11/06) to see if the refund had been credited and they told me no. I have been trying to get through to Xium on the phone the past two days with no luck.
I am out $144.95, the cost of the antenna and shipping as well as another $20.00 to have the antenna shipped back to Xium for my refund. So, I am out the money and I don't even have the product in my possession to show for it.
Steve
Cumming, Georgia
U.S.A.
I called Xium customer service in early December to see if my credit card account had been credited the refund by Xium. I was told by customer service it was due to be credited on December 20th. I just called my credit card company (1/11/06) to see if the refund had been credited and they told me no. I have been trying to get through to Xium on the phone the past two days with no luck.
I am out $144.95, the cost of the antenna and shipping as well as another $20.00 to have the antenna shipped back to Xium for my refund. So, I am out the money and I don't even have the product in my possession to show for it.
Steve
Cumming, Georgia
U.S.A.
1 Updates & Rebuttals
Leslie
Lubbock,Texas,
U.S.A.
Xium and the Better Business Bureau
#2Consumer Comment
Tue, February 21, 2006
I suggest being wary of this company. I was looking up an entirely different matter on the Better Business Bureau site and noticed that this one company (Xium) had at least 30 UNANSWERED complaints per MONTH (every month!). This is a large amount considering every other company in Amarillo, Texas that is listed had maybe 1 or 2. I looked up Xium just to see what it was so I could steer clear of it. Yikes!
