Thomas
Seattle,#2Author of original report
Tue, June 06, 2006
This is indeed an unusual company. We have the field office employees sticking their necks out by promising certain dates that our credit cards will be credited on one hand. On the other hand, the credit never comes. This has been going on and on for years and accumlating negative customer feedback and ill-will. It appears to me that the corporate office is making the refunds (if they issue them at all) and the people at Amarillo, Texas do not have control whatsoever. Corporate headquarters might be at a foreign country and culturally do not understand the American business practice of a refund. In fact they possibly haven't seen the negative feedback at this or the BBB site (http://search.bbb.org/ (search for Xium)). And why don't their employees leave Xium? Possibly because they are aliens. I don't mean from outer space, but from across the border. They being undocumented, this dishonest work to us is good enough work for them since they have limited freedom outside the company with their bogus work papers.