- Report: #539004
Complaint Review: XM BRANDS - Internet
Reported By:
Trish B -
Brunswick, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
XM BRANDS
3809 N. 29th Ave. 33020 Internet, United States of America
Phone:
800-440-4397
Web:
www.xmbrands.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
XM BRANDS XM Brands LLC Masked with googleprofit-work at home Internet
First, I would like to thank you for taking the time to hear my Complaint against a Florida registered company that is scamming hundreds if not millions, not to mention, falsely using unauthorized endorsements by Oprah, Dr. Oz, USA Today, ABC, CNN, Fox News and NBC.
Like millions of Americans, I have been unemployed for one year this month. I am trying to survive off $375.00 per week unemployment with two children. Being a 17 year Legal Assistant, I try to be well informed of emails I receive. I received an email for work @ home from www.googleprofithouse.com. Upon researching, I discovered that the short blurb available would benefit me greatly since it was typing transcripts. In order to learn more, one must download software for $1.99. So I did. Upon review of the download, it had nothing to do with what was stated in the original email. I called with thirty minutes and told the Rep. that I was canceling and further voiced my opinion of what they are doing to people such as myself.
Around November 11, 2009, I had utility checks bound from my bank. On November 13, 2009, my on-line bank statement showed that XM Brands in Cancun withdrew $79.97. I immediately called and was told that there was no documentation that I canceled. I placed daily calls from November 13 - 27, finally the Rep. said he would break the rules and authorize the credit (please see confirmation below). He told me that it would process in 10 to 15 days which I told him was unacceptable since they took money from me without my permission; I further explained my situation and told him that I needed that money credited back asap. As of today, December 14th, I still do not have my money. I call every morning just to hear the same speech, yes, a speech. While on the phone you can hear the other Reps. telling others that very same thing I am being told. This is what I get "The credit was processed on 11/27 (and sometime 12/1), please keep checking with your bank. When I request to speak with their legal department and/or Corporate office, I am told that they do not accept calls.
With my research nature, the following is what I have found:
XM Brands is registered with the State of Florida (P08000090812), although the website that is charging accounts is www.acaixm.com, please note, this site never came up when researching the work at home opportunity;
Depending on what research site, XM Brands has many addresses listed as their Corporate office.
On www.bbb.org; Kenneth Jacobi is listed as President. He is non-existing. BBB's complaints are numerous and they have an F rateing for the following reason:
As of today, I still do not have a refund credit and was told the same thing, it was processed. HAS ANYONE BEEN SUCCESSFUL IN RECEIVING THEIR MONEY?
-----Original Message-----
From: [email protected]
To: [email protected]
Sent: Fri, Nov 27, 2009 11:01 am
Subject: Cancellation From: 902750
From: [email protected]
To: [email protected]
Sent: Fri, Nov 27, 2009 11:01 am
Subject: Cancellation From: 902750
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CUSTOMER NO. 902750
Modifications To Your Modifications To Your Terms and Conditions: SORRY TO SEE YOU GO! Thank you for visiting our website. Please take a few minutes to read the following as when you submit this form you automatically accept the following terms and conditions and confirming the order process. You are agreeing that your credit card will be issued a credit in the amount of $79.97 which is a full refund except shipping and handling charges and this credit should appear within 72 hours of receipt by us your unopened unused order. You are confirming that that your future subscription will be cancelled effective as of today. All orders already processed have been billed to credit card on file. You may renew your membership for subscription orders at any time by simply calling customer care at 800-440-4397 Monday thru Friday 8am-5pm Eastern Standard Time. We take charge backs very seriously. All internet credit card companies use these databases to access credit risk with customers and future purchases with other internet companies might be denies. We do not have any control over this fraud database. Once you get on these lists it is very difficult to get your name removed from it. BE SMART! DONT DESTROY YOUR INTERNET CREDIT If a customer charges a purchase back we will place their name, address, zip code, and credit card number into an Internet fraud database. This also serves as a retraction of any actions initiated by you the customer that may lead to or is a potential chargeback. All sales and terms are final. Limit one per household. Limit one per household. |
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4 Updates & Rebuttals
Trish B
Brunswick,Ohio,
United States of America
Still No Refund
#2Author of original report
Sat, February 13, 2010
As of today, February 13, 2010, I have yet to receive the promised refund from XM Brands. I did however, received a letter from the Florida Attorney General informing me that the Company is under investigation. That is all the news I have.
Trish B
Brunswick,Ohio,
United States of America
Still No Refund
#3Author of original report
Fri, January 01, 2010
As of today, I still have not received my refund as promised by XM Brands on 11/27/09. I took all my documentation to my back and within 24 hours, the bank reversed the charges. Unfortunately, my Bank is now owed these funds and they are not expecting to receive them. I have never heard from any of Government agencies I filed Complaints with.
Trish B
Brunswick,Ohio,
United States of America
XM Brands Updated Information
#4Author of original report
Fri, December 18, 2009
On Monday, December 14, 2009, I spoke with a supervisor, Davis Web. Mr. Web insured me, no, promised me that we would personally address my refund issue with the billing department and I would have my refund no later than Friday, December 18, 2009. As of today, December 18, 2009, there is no refund. I called Mr. Web and he stated that the billing department told him that the credit was issued. My response was "I would not waste my time and aggravation if the money was there". He responded with the same answer as Monday, he would personally go to the billing department and "TRY" to get this refund. He further told me that he has filed several reports with the billing supervisor in regards to this matter on behalf of other consumers. I advised him, once again, that I am unemployed and am having to use my cell phone to call them daily and it is costing me a lot of money since I am on a limited plan for job searches only.
Trish B
Brunswick,Ohio,
United States of America
New Important Information
#5Author of original report
Mon, December 14, 2009
I am listed on several sites trying to obtain help. I just received the following email from someone with 1st hand knowledge:
"you said you asked to speak to Kenneth Jacobi. That is the owners alias his real name is Issa Asad. they are located in Hollywood , Florida. he has different companies rinning out of his office there. He has one called Telecom World in which he sells phone cards that is a scam as well. he also has one called Odyssey Promotions which he sells scratch off lotto tickets. which ,is a scam as well. he has been scamming people for over 15 years and has made millions doing so. I hope this helps. I know this information because my girlfriend use to work there for 1 week until she realized that it was a scam and quit." This confirms my fear, I will never see this money again.
