- Report: #468227
Complaint Review: XM Labs - Hollywood Florida
-
Author Confirmed
Why?
XM Labs
3609 North 29th Avenue Hollywood, 33020 Florida, U.S.A.
Phone:
800-4404397
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
XM Labs Big Time Rip off. How can they be allowed to do this? Hollywood, Florida
Basically it's the same as all the others. I spoke to someone after being on hold for 25 minutes. He said I could cancel my subscription, I said let me guess you will credit me $40. He said well yes I can do that. I went into the detail every one has described. He just said I agreed to the terms and conditions. We went back and forth with me saying that was not acceptable I want to cancel and I want my money back. After about 20 minutes of that he asked if we were going to do this for 2 hours. I said whatever it takes to get my $. I asked to speak to supervisor, he said he was the supervisor but after about 10 more minutes he said he needed to put me on hold. I said no, I know what will happen then. So he put someone on the phone who started out very nice and walked me through the cancellation process. When I brought up my money his tone changed, I asked to speak to the supervisor or whoever is in charge he said it was him Robert. I said hmmm interesting that is what the last guy said. He didn't have anything to say. I told him I would report him to the FTC and the BBB he said go ahead, you signed the agreement, they won't do anything. I said you know your company is on the internet being reported as a ripoff, he said thats what happens when you buy stuff on-line. I said that is not true, this has never happened. In the end he said I would NOT get money back and hung up on me. I've tried to call back for about an hour and message says please hold then cuts me off. I also wonder with all these complaints how does Facebook allow them to still be apart of them????
Alicia
New Castle, Colorado
U.S.A.
Alicia
New Castle, Colorado
U.S.A.
3 Updates & Rebuttals
Crutch328
Baltimore,Maryland,
U.S.A.
Here's the Problem
#2Consumer Comment
Thu, July 23, 2009
The problem is XM Labs says you have a 10 day trial period. However, it takes them longer than 10 days to send you the product!!!!!!!! The same day I recieved my "Trial Bottle" I was charged $139.97. At what point was there a trial??? Had I known I would not have received the bottle during the trial period, I wouldn't have signed up!!!! I'm sure that's the case with EVERYONE complaining here. So don't make it out as if we didn't read the terms and conditions!!!!
Ashley
Springfield,Missouri,
U.S.A.
here's what I found
#3Consumer Comment
Fri, July 10, 2009
You will have a full 10 day free trial period from your original order date to decide if our product is right for you. Thereafter, 30 days from your initial order, you will be billed the monthly charge each month when product is sent to you eighty-nine dollars and ninety-seven cents for a monthly supply or one hundred thirty-nine dollars and ninety-seven cents for a bi-monthly supply based on subscription plan you choose when you checkout. Once credit card has been charged for monthly charges all sales are final. If customer fails to read terms and conditions resulting in a charge to customers credit card customer shall acknowledge that its has been disclosed that all sales are final. Please remember that most customers see noticeable results after using products consistently for three months. In the event you do not cancel within ten days after you order your trial product, you will be automatically enrolled in our convenient home delivery plan and your credit card will be charged. If you find that it is not right for you, simply contact our Customer Service Department to cancel your membership within ten days of your original date. Approximately ten days from your order date and thereafter, a replenishment supply will be sent to you and your credit card on file will be will be billed. This way you will ensure that you will conveniently have it shipped directly to your front door and never run out.
Ashley
Springfield,Missouri,
U.S.A.
They might be right
#4Consumer Comment
Fri, July 10, 2009
Without reading it, did you agree to the terms and conditions when you signed up? if so they probably don't owe you the money.
